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Good practice Imported

Georgia's Ministry of Education Chatbot and Teams-Based 'New School Model' Digital Administration Platform

Georgia · Tbilisi · See the Georgia profile · See the Tbilisi profile

Evidence: Observational / pre–post Top 59% 47/100 · Ask Evidence Copilot about this practice

Georgia's Ministry built a Teams-based national school-administration and distance-learning platform, with a chatbot answering 1,177 users; the wider platform's daily active users grew from 750 to nearly 300,000 within three months during the COVID-19 rollout.

1,177
Chatbot users served since launch
750
Platform daily active users, pre-COVID baseline
~300,000
Platform daily active users, within 3 months of COVID-19 rollout (Dec 2020)
330,000
Unique virtual classes conducted
150
Schools in Minecraft Education pilot
Georgia's Ministry of Education Chatbot and Teams-Based 'New School Model' Digital Administration Platform

Details

Maturity
Established
Promoter
Ministry of Education, Science, Culture and Sport of Georgia (with Microsoft)
Period
2018–ongoing (rapid scale-up during 2020 COVID-19 rollout)
Keywords
school administration, distance-learning platform, chatbot, EMIS, digital transformation

Context

Since around 2018-2019, Georgia's Ministry of Education, Science, Culture and Sport has built the "New School Model" digital platform on Microsoft 365/Teams, integrating the national Education Management Information System (EMIS) for school administration alongside a Teams-embedded chatbot ("digital employee") that answers frequently asked questions from the school community.

Objectives

The platform aims to digitise school administration and enable national-scale distance learning, with the chatbot intended to reduce the burden of routine FAQ handling for school staff and the Ministry.

Activities

The Ministry deployed the EMIS-integrated Teams platform nationwide and localised it into Georgian for teachers delivering online classes. The chatbot component handles routine questions from the school community via Teams; it is a rule/menu-based FAQ assistant rather than a generative AI system.

Results

According to the Ministry, the chatbot has responded to questions from 1,177 users since launch. The broader Teams/EMIS platform saw daily active users grow from 750 to nearly 300,000 within three months during the December 2020 COVID-19 shift to remote learning, with 330,000 unique virtual classes conducted and a Minecraft Education pilot run across 150 schools.

Conclusions

The chatbot itself is a modest FAQ tool with a comparatively small user count relative to the platform's overall scale; the widely cited 300,000 daily-user figure describes the wider Teams/EMIS platform used for remote classes, not the chatbot specifically. Georgia's own account of these figures is government- and vendor-sourced (Ministry and Microsoft) rather than independently audited.

Implementation
Indicative cost
Medium (€50k–€500k) — Built on Microsoft 365/Teams with Ministry and vendor support; specific budget figures not disclosed in source material.
Time to results
Long (> 3 years) — Platform built from around 2018-2019, with rapid scale-up during the December 2020 COVID-19 remote-learning shift; ongoing since.
Staffing & skills
Ministry of Education, Science, Culture and Sport staff administering the EMIS/Teams platform, Microsoft implementation partner, Teachers delivering localised online classes via the platform

Conditions for success

  • National EMIS integration to link the platform with existing school-administration data
  • Georgian-language localisation of Microsoft Teams for teachers and students
  • Reliable internet connectivity and device access for remote learning at scale

Common failure modes

  • Chatbot usage (1,177 users) is small relative to the wider platform's scale, and predates generative AI (rule/menu-based only)
  • Usage figures are government- and vendor-sourced (Ministry and Microsoft) rather than independently audited

Where it fits

Governance type
national government ministry with private-sector (Microsoft) partnership
Scale
national
Income level
upper-middle-income

Commonly funded by

National / regional programmes

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Data sources

Where this practice's information was retrieved from, and when.

Attachments

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