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Good practice Imported

iSee Lạng Sơn — Vietnam's First Provincial AI Virtual Assistant for Administrative Procedures

Vietnam · Lạng Sơn · See the Vietnam profile

Evidence: Descriptive / self-reported Top 46% 60/100 · Ask Evidence Copilot about this practice

Lạng Sơn launched Vietnam's first provincial AI virtual assistant in December 2021. By 2025 'iSee Lạng Sơn' had handled over 500,000 citizen and business queries on administrative procedures with 98% accuracy and resolved 95%+ of cases correctly and ahead of schedule.

500,000+
Cumulative questions answered (by 2025)
98 %
Reported accuracy rate
8,665
Officials trained (2025)

Details

Maturity
Scaling
Promoter
Lạng Sơn Department of Information and Communications
Period
2021–2025
Keywords
digital government, citizen services, administrative reform

Context

Lạng Sơn launched 'iSee Lạng Sơn' on 31 December 2021, becoming the first Vietnamese province to deploy an AI/NLP virtual assistant for administrative procedures, accessible via a mobile app and public-service portal.

Results

By 2025, cumulative use had passed 500,000 questions at a reported 98% accuracy rate, with 26 training courses reaching 8,665 officials, but reporting is drawn from provincial government and state media rather than an independent audit, and no bias/fairness testing has been published.

Implementation
Indicative cost
Low (< €50k)
Time to results
Short (< 1 year)
Staffing & skills
Lạng Sơn Department of Information and Communications

Conditions for success

  • Sustained official/community tech-team training (26 courses, 8,665 people in 2025)

Commonly funded by

National / regional programmes

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Data sources

Where this practice's information was retrieved from, and when.

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