Minute — the UK's Incubator for AI Trials Generative-AI Meeting Notes in 25 Councils
United Kingdom
Minute, part of the UK's 'Humphrey' toolkit, turns meetings into editable notes. Announced 23 May 2025 with a 25-council trial, …
Good practice
Imported
★ 40
★ 80
★ 67
★ 93
Magic Notes — Kingston Council's AI Tool Cuts Social Work Case-Note Time by Up to 60%
United Kingdom · Kingston upon Thames · See the United Kingdom profile
Evidence: Descriptive / self-reported Top 47% 60/100 · Ask Evidence Copilot about this practice
Kingston Council piloted Beam's Magic Notes with adult social care staff to draft case notes and assessments, cutting completion time 50–60%, shrinking supervision write-ups from 40 to under 10 minutes, and freeing up to 4 hours a week per social worker.
50-60 %
Reduction in time spent on case notes/assessments
~40 min to <10 min
Supervision write-up time
up to 4 hours/week
Weekly admin time saved
96 %
AI drafting accuracy achieved
100
Social workers in expanded rollout
Details
- Maturity
- Scaling
- Promoter
- Royal Borough of Kingston upon Thames Adult Social Care, with Beam
- Period
- 2025–2026
- Keywords
- social care, local government, case management, generative AI
Context
Kingston Council's Adult Social Care service faced heavy administrative load, with social workers spending large parts of their week writing case notes, assessments and supervision records.
Activities
The council piloted Magic Notes, an AI note-taking and drafting tool built by social enterprise Beam, embedded into caseworkers' daily recording process, with human review of every AI-drafted note retained throughout.
Results
Social workers saw an average 50-60% reduction in time spent on case notes and assessments, with supervision write-ups falling from around 40 minutes to under 10; the project targeted 85% drafting accuracy and reported results above 96%.
Conclusions
Following the pilot, Kingston rolled Magic Notes out to a further 100 social workers; the figures are self-reported pilot results, not an independently audited evaluation.
Implementation
- Indicative cost
- Low (< €50k)
- Time to results
- Short (< 1 year)
- Staffing & skills
- Kingston Adult Social Care social workers, Beam technical team
Conditions for success
- Human review of every AI-drafted note retained
Do you run this practice? Claim it — verified implementers get a public contact pathway and can propose corrections.
Data sources
Where this practice's information was retrieved from, and when.
- C-NAPSE web research — accessed 2026-09-14
- Royal Borough of Kingston upon Thames Adult Social Care, with Beam — accessed 2026-09-14
- Local Government Association case study — accessed 2026-09-14
- Kingston Nub News coverage — accessed 2026-09-14
Attachments
Similar practices you may find useful
Magic Notes — Swindon's AI Meeting-Notes Tool Cuts Social Work Admin Time by More Than Half
United Kingdom
Swindon Borough Council piloted Beam's Magic Notes AI transcription tool with 19 social workers across 184 meetings in 2024, cutting …
San Francisco's Citywide Microsoft 365 Copilot Rollout — From a 2,000-Employee Pilot to 30,000 City Workers
United States of America
San Francisco scaled Microsoft 365 Copilot from a six-month, 2,000-employee pilot with self-reported productivity gains to nearly 30,000 city workers, …
F13 — Baden-Württemberg's Sovereign AI Assistant for Civil Servants, Adopted Statewide by Thüringen
Germany
Baden-Württemberg built F13, the first AI assistant in productive use across a full German state administration, running on sovereign infrastructure; …