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Catalogue: AI in the Public Sector clear

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matching practices

20%

strong evidence, of 5 assessed

Evidence mix

Quasi-experimental 1

Descriptive / self-reported 4

Most practices in: Czechia (5)

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Good practice Evidence: Descriptive / self-reported Top 35% 67/100 Compare

Czech Regional AI Chatbots — HypeDigitaly deployment across five government websites

AI chatbots on five Czech regional and municipal government websites handled 35,095 queries in seven months (Jan–Jul 2025), saving 8,774 staff hours, …

Prague, Czechia

Good practice Evidence: Descriptive / self-reported Top 49% 60/100 Compare

Eva and Jenda — the Czech Labour Ministry's AI Call-Centre Assistant and Benefits Portal

The Czech Ministry of Labour and Social Affairs built Eva, a generative-AI assistant for its benefits call centre, and added AI document-reading …

Prague, Czechia

Good practice Evidence: Quasi-experimental Top 49% 60/100 Compare

LLM Inflation Forecasting Pilot — the Czech National Bank's Public Test of AI Against Its Core Model

In a public blog experiment, the Czech National Bank pitted general-purpose LLMs (OpenAI o1, Grok 2) against its own core inflation model …

Prague, Czechia

Good practice Evidence: Descriptive / self-reported Top 65% 53/100 Compare

NÚKIB's Flowmon ADS — Czech Republic's Machine-Learning Anomaly Detection Across the Civil Service

Since 2020, Czech Republic's NÚKIB has run Flowmon's machine-learning network anomaly detection—combining ML, heuristics and behavioural analytics across ~40 algorithms—across ministries and …

Brno, Czechia

Good practice Evidence: Descriptive / self-reported Top 100% 13/100 Compare

AI-Assisted Tax Return Pre-Filling — the Czech Republic's First Public-Administration Beta

The Czech Ministry of Finance launched a beta AI tool that reads uploaded income and deduction documents and auto-fills employees' tax returns …

Prague, Czechia