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Good practice Imported

Czech Regional AI Chatbots — HypeDigitaly deployment across five government websites

Czechia · Prague · See the Czechia profile · See the Prague profile

Evidence: Descriptive / self-reported Top 35% 67/100 · Ask Evidence Copilot about this practice

AI chatbots on five Czech regional and municipal government websites handled 35,095 queries in seven months (Jan–Jul 2025), saving 8,774 staff hours, with average ROI 102% (peak 240% in Teplice) and citizen satisfaction 4.57/5.

35,095
AI-handled responses (Jan-Jul 2025)
8,774 hours
Staff hours saved (Jan-Jul 2025)
905,000 CZK (~€37,000)
Total investment
1,754,750 CZK (~€72,000)
Total measured savings
102.1%
Average ROI
1.8-5.2 months
Payback period range
240%
Teplice ROI
1.8 months
Teplice payback period
4.57 out of 5.0
User satisfaction
<4.2%
Abuse rate
24.3%
Administrative-matters query share
17.7%
Transport/schedules query share
13.7%
Official-contacts query share
Czech Regional AI Chatbots — HypeDigitaly deployment across five government websites

Details

Maturity
Scaling
Promoter
Czech Regional Governments (Ústecký, Vysočina, Královéhradecký regions; Teplice and Litoměřice municipalities)
Period
2024–2025
Keywords
regional government, AI chatbot, citizen services, public administration

Context

Between September 2024 and July 2025, Czech AI company HypeDigitaly deployed AI chatbots on the official websites of five Czech regional and municipal governments: Ústecký, Vysočina and Královéhradecký regions, and the cities of Teplice and Litoměřice.

Objectives

To let large-language-model chatbots answer citizen queries about administrative procedures, transport schedules, official contacts and subsidies 24/7 without additional staffing.

Activities

A performance study covering January-July 2025 measured usage, savings and satisfaction across the five deployments.

Results

The study recorded 35,095 AI-handled responses, saving an estimated 8,774 staff hours. Total investment was 905,000 CZK (~€37,000) against measured savings of 1,754,750 CZK (~€72,000), an average ROI of 102.1% with payback periods of 1.8 to 5.2 months; Teplice achieved the highest ROI at 240% (1.8-month payback). User satisfaction averaged 4.57/5.0 with an abuse rate below 4.2%. The most common query categories were administrative matters (24.3%), transport and schedules (17.7%), and official contacts (13.7%).

Conclusions

The Ústecký Region confirmed the deployment officially, and Czech public broadcaster iROZHLAS reported independently on the widening adoption of AI chatbots across Czech local governments in November 2025.

Implementation

Implementation detail (cost, timeline, staffing, conditions for success) is not yet available for this practice.

Commonly funded by

National / regional programmes Digital Europe Programme Recovery and Resilience Facility (national plans)

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Data sources

Where this practice's information was retrieved from, and when.

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