Bürokratt — Estonia's national AI assistant for public services

Bürokratt (KrattAI) is Estonia's open-source virtual-assistant ecosystem giving citizens a single conversational channel to public information and services in everyday Estonian, around the clock, run by the Estonian Information System Authority (RIA).

It aims to provide a unified, transparent, federated conversational channel to public services while keeping a human in the loop whenever the assistant cannot resolve a query.

In development since 2020 with a first version in 2022, it has been built as open source and integrated across 18+ government organisations, with work underway on cross-border interoperability.

Bürokratt is integrated across 18+ government organisations and has been recognised by UNESCO among Estonia's leading AI projects.

It is cited as a reference model for a transparent, open, state-run public-service assistant, though national rollout is still advancing rather than complete across all services.