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Good practice Imported

C-Bot — Rustavi City Hall's AI Chatbot for Pandemic-Era Municipal Services

Georgia · Rustavi · See the Georgia profile

Evidence: Descriptive / self-reported Top 97% 20/100 · Ask Evidence Copilot about this practice

Rustavi City Hall, Georgia launched C-Bot, an AI chatbot built with UNDP and EU support, answering citizens' and businesses' questions on municipal services and COVID-19 rules. It reportedly reached 125,000+ residents; performance metrics and post-2021 status are unverified.

125,000+
Residents reached
1,000+
Questions handled
C-Bot — Rustavi City Hall's AI Chatbot for Pandemic-Era Municipal Services

Details

Promoter
Rustavi City Hall (Rustavi Innovations Hub), with UNDP Georgia and EU4Business support
Period
2019-2021
Keywords
municipal government, citizen engagement, AI chatbot

Context

In November 2019, Rustavi City Hall's Rustavi Innovations Hub began developing an AI-powered chatbot for the city's roughly 125,000 residents, working with vendor Pulsar and receiving support from UNDP Georgia and the EU-funded 'Mayors for Economic Growth' (EU4Business) programme.

Activities

Named C-Bot, the chatbot launched in April 2020, timed to the COVID-19 pandemic, and answers questions on municipal registration, construction permits, social programmes and architectural services, alongside pandemic guidance and coronavirus statistics.

Results

The EU's External Action Service and UNDP both report that C-Bot reaches 'more than 125,000' Rustavi residents and has handled 'more than 1,000' questions on coronavirus and municipal services.

Conclusions

Neither source specifies the time period the question count covers or publishes an accuracy, resolution or satisfaction figure. All located reporting dates from 2020-2021, near the tool's launch; no source confirms its operational status in 2026 or documents replication in another Georgian municipality.

Implementation
Indicative cost
Low (< €50k) — Developed with technical and financial support from UNDP Georgia and the EU4Business programme; no specific budget figure is published.
Time to results
Short (< 1 year) — Developed from November 2019, launched April 2020; all located reporting dates from 2020-2021.
Staffing & skills
Rustavi City Hall (Rustavi Innovations Hub), UNDP Georgia, EU4Business ('Mayors for Economic Growth')

Conditions for success

  • Built under an EU-funded programme designed to share municipal innovations across participating cities

Common failure modes

  • No confirmation of continued operation past 2021
  • No accuracy, resolution or satisfaction figures published

Where it fits

Governance type
single municipality with donor support
Scale
one city, ~125,000 residents
Income level
upper-middle income

Commonly funded by

National / regional programmes

Indicative funding routes for practices of this type — always check each programme's current calls and eligibility rules.

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Data sources

Where this practice's information was retrieved from, and when.

Attachments

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