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Good practice Imported

DavrOn — Uzbekistan's AI Tax Assistant Built Into a 7.5-Million-User Tax App

Uzbekistan · Tashkent · See the Uzbekistan profile · See the Tashkent profile

Evidence: Descriptive / self-reported Top 83% 40/100 · Ask Evidence Copilot about this practice

Uzbekistan's State Tax Committee launched DavrOn, a trilingual AI assistant trained on an 11-million-character tax knowledge base, inside the Soliq app used by 7.5 million people. It joins a Face-ID system with 6M+ users; DavrOn itself has no published usage figures yet.

DavrOn — Uzbekistan's AI Tax Assistant Built Into a 7.5-Million-User Tax App

Details

Maturity
Scaling
Promoter
State Tax Committee of the Republic of Uzbekistan
Period
2024-present
Keywords
taxation, digital government, citizen services

Context

On 15 July 2024, Uzbekistan's State Tax Committee launched DavrOn, an AI-based virtual assistant hosted at ai.soliq.uz and inside the Soliq mobile app, to give taxpayers round-the-clock answers in Uzbek, Russian and English.

Objectives

DavrOn was trained over three months (with training described as ongoing) on a knowledge base of more than 11 million characters covering the Tax Code, presidential and Cabinet of Ministers decrees, regulatory instructions and the tax call centre's frequently asked questions.

Activities

DavrOn sits alongside two other Tax Committee AI tools: a Face-ID remote-identification system launched in 2022 with over 6 million users, and a computer-vision system for monitoring cargo trucks. It is embedded in the Soliq app, which had 7.5 million users as of mid-2024. An August 2024 update (version 2.0.0) added a 'Soliq Business' section with real-time reporting, VAT data and e-invoices for companies, alongside expanded personal-data integration for individuals.

Conclusions

No independent evaluation of DavrOn's accuracy, resolution rate or user satisfaction has been published to date; coverage so far is descriptive, focused on the assistant's launch, knowledge base and language support rather than measured performance. The Tax Committee frames the wider push as part of Uzbekistan's 2024 national AI strategy, targeting at least 10% of public services on the national portal to be AI-powered by 2030.

Implementation
Indicative cost
Medium (€50k–€500k)
Time to results
Medium (1–3 years)
Staffing & skills
State Tax Committee of the Republic of Uzbekistan (system owner and operator)

Conditions for success

  • Embedded directly into the existing Soliq app with its established 7.5-million-user base
  • Three-month (ongoing) training on an 11-million-character trilingual knowledge base
  • Positioned within Uzbekistan's 2024 national AI strategy target of 10% of public services AI-powered by 2030

Commonly funded by

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Data sources

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