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Good practice Imported

Diia and Diia.AI — Ukraine's Digital State Platform and National AI Government Agent

Ukraine · Kyiv · See the Ukraine profile · See the Kyiv profile

Evidence: Observational / pre–post Top 12% 80/100 · Ask Evidence Copilot about this practice

Ukraine's Diia platform serves 23 million citizens (81 % of adults) with 160+ digital government services, saving an estimated US$12 billion annually. In September 2025, Diia.AI became the world's first national AI agent to execute government services autonomously in chat.

23 million (~81% of adults)
Active users (2025)
49 billion hryvnia (~US$12 billion)
Estimated annual savings
160+
Government services available
1,000,000+
Electronic certificates processed since 2020
800,000+
Businesses registered through app
520,000+
eRestoration war-damaged-property reports
50%
Development cost reduction (Diia.Engine vs conventional methods)
40th (up 14 places)
Government AI Readiness Index rank (2025)
Diia and Diia.AI — Ukraine's Digital State Platform and National AI Government Agent

Details

Maturity
Established
Promoter
Ministry of Digital Transformation of Ukraine
Period
2020–present
Keywords
digital government, AI agent, citizen services, document management, agentic AI, e-government

Context

Diia ("State in a Smartphone") is Ukraine's digital government platform, launched in 2020 by the Ministry of Digital Transformation, consolidating 33 digital documents and 160+ government services into a single app and web portal. In September 2025 the ministry launched Diia.AI, described by the OECD and the EU Interoperable Europe Portal as the first national AI agent to execute multi-step government services autonomously in chat, built on Google Gemini 2.0 Flash with a hybrid on-premise/cloud architecture that filters personal data before any query reaches the LLM.

Objectives

To digitise citizen-facing government services and reduce the cost, time and friction of interacting with the state, and to extend this to autonomous AI-executed services via Diia.AI.

Activities

Development and operation of the Diia app/portal and the open-source Diia.Engine platform, used by 20 ministries to manage 50+ government registries (including the eRestoration war-damaged-property registry); launch of Diia.AI's first live AI-executed service (instant income certificates).

Results

By 2025, 23 million Ukrainians (about 81% of the adult population) use Diia; the ministry estimates annual savings of 49 billion hryvnia (~US$12 billion) from reduced fees and travel time. Over 1 million electronic certificates and 800,000+ business registrations have been processed since 2020; the eRestoration registry has received 520,000+ reports; Diia.Engine has reduced development costs by 50% versus conventional methods; 25,000+ companies and agencies have integrated Diia; Ukraine rose 14 places to 40th on the Oxford Insights Government AI Readiness Index 2025.

Conclusions

Governance measures include data residency on Ukrainian infrastructure and depersonalisation of queries sent to the cloud LLM; the Ministry won the 2025 SEMIC Government-to-Citizens Award, though no independent algorithmic audit has been published.

Implementation

Implementation detail (cost, timeline, staffing, conditions for success) is not yet available for this practice.

Commonly funded by

National / regional programmes Digital Europe Programme

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Data sources

Where this practice's information was retrieved from, and when.

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