GSAi — The U.S. General Services Administration's Internal AI Chatbot

In March 2025 the U.S. General Services Administration (GSA) rolled out GSAi, an internal generative-AI chatbot giving employees access to models from OpenAI, Anthropic and Google inside a GSA-controlled environment, after an internal AI safety team evaluated vendors.

GSAi aims to raise AI adoption and productivity across the GSA workforce, and to seed a shared-tenant platform, 'USAi', that other federal agencies can adopt without building their own AI infrastructure.

Following internal deployment at GSA, USAi was extended to other federal agencies as part of the OneGov initiative: 25 agencies had onboarded by mid-2026, with 16 more planned by year end, together reaching an estimated 3.4 million government users.

GSA Deputy Administrator Michael Lynch reported in June 2026 that regular AI use across the agency rose from about 15% of the workforce at the start of the current administration to roughly 70%, with GSAi used daily by nearly half of employees. Officials attribute approximately 400,000 hours of savings to direct automation and a further 500,000 hours to processes staff identified as optimisable or eliminable with AI, a combined total described as roughly 900,000 hours.

These adoption and hours-saved figures come from agency officials' public statements, reported independently by Nextgov/FCW and FedManager, rather than from a published, audited methodology. Neither outlet found that GSA had disclosed how the hour estimates were calculated, and the 500,000-hour figure explicitly rests on unverified employee self-reporting rather than measured time-and-motion data.