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Good practice Imported

Jersey Government's 24/7 On-Demand British Sign Language Video Relay Service

Jersey · St Helier · See the Jersey profile · See the St Helier profile

Evidence: Descriptive / self-reported Top 55% 72/100 · Ask Evidence Copilot about this practice

Jersey's government-wide SignVideo relay service lets BSL users reach a live interpreter from any gov.je page or a tax-office kiosk; a 2024 upgrade extended it to 24/7 on-demand cover for healthcare, education and public services.

Jersey Government's 24/7 On-Demand British Sign Language Video Relay Service

Details

Maturity
Established
Promoter
Government of Jersey (Customer and Local Services)
Period
2020–2024
Keywords
public sector, assistive technology, deaf accessibility, e-government

Context

Jersey's government launched SignVideo, a video relay service giving British Sign Language users access to a live remote interpreter from any gov.je contact page, plus a dedicated tablet kiosk at the tax office, reported at launch in February 2020.

Activities

Jersey's 2023-2024 Disability and Inclusion Strategy report states that in 2024 the service was upgraded to 24/7 on-demand BSL interpretation, extending cover across healthcare, education and public services, including emergency access.

Results

The interpretation service itself expanded to 24/7 on-demand cover in 2024.

Conclusions

Further investment intended to build on 2023's 'Computer Management System' upgrades to gov.je was not secured in 2024, so other parallel digital-accessibility work stalled for lack of funding even as the interpretation service expanded.

Implementation
Indicative cost
Low (< €50k) — Not disclosed.
Time to results
Long (> 3 years) — Launched February 2020; upgraded to 24/7 on-demand cover in 2024.
Staffing & skills
Government of Jersey (Customer and Local Services), SignVideo (vendor)

Conditions for success

  • Access from any gov.je page, removing the need to visit a dedicated location

Common failure modes

  • Further digital-accessibility investment planned for 2024 was not secured

Commonly funded by

National / regional programmes

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Data sources

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Attachments

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