evidoria

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Good practice Imported

Jordan's Government Websites Guidelines 2022 — From a 325-Violation Diagnostic to a WCAG 2.1 Mandate for Every Ministry Site

Jordan · Amman · See the Jordan profile · See the Amman profile

Evidence: Observational / pre–post Top 62% 64/100 · Ask Evidence Copilot about this practice

After a 2019 audit of Jordan's national portal found 325 accessibility problems and 1,535 unresolved warnings, ministry MoDEE issued Government Websites Guidelines mandating WCAG 2.1-based accessibility for every ministry site, revised to v2.0 in 2022.

325
Accessibility problems found (2019 audit) (2019-03)
1,535
Warnings requiring human review (2019-03)

Details

Maturity
Established
Promoter
Ministry of Digital Economy and Entrepreneurship (MoDEE)
Period
2019 diagnostic; guidelines issued 2019, revised v2.0 in 2022
Keywords
digital accessibility, e-government standards, disability inclusion

Context

In March 2019, an independent evaluation of Jordan's national e-government portal (jordan.gov.jo) used the TAW automated testing tool against WCAG 2.0 conformance criteria.

Activities

Jordan's Ministry of Digital Economy and Entrepreneurship (MoDEE) responded by issuing Government Websites Guidelines setting mandatory WCAG 2.1-based technical requirements for headings, landmarks, links and screen-reader compatibility for every government website, revised to version 2.0 in 2022.

Results

The 2019 audit found 325 accessibility problems spanning 11 success criteria, plus 1,535 warnings requiring human review, the majority tracing back to basic HTML-validity failures (WCAG 4.1.1).

Conclusions

MoDEE's guidelines target the specific, evidenced failure categories found on the flagship national portal, but no independent post-2022 re-audit of jordan.gov.jo against the revised guidelines was found, so the guidelines' actual effect on conformance remains unverified.

Implementation
Indicative cost
Medium (€50k–€500k)
Time to results
Long (> 3 years)
Staffing & skills
Ministry of Digital Economy and Entrepreneurship (MoDEE)

Conditions for success

  • guidelines target the specific, evidenced failure categories found in the baseline audit rather than generic accessibility language

Common failure modes

  • no independent post-2022 re-audit exists to confirm the revised guidelines actually improved conformance

Commonly funded by

National / regional programmes

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Data sources

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