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Good practice Imported

Mongolia's One-Stop Service Centre Network — Integrating Care for Domestic-Violence Survivors

Mongolia · Ulaanbaatar · See the Mongolia profile · See the Ulaanbaatar profile

Evidence: Observational / pre–post Top 68% 52/100 · Ask Evidence Copilot about this practice

Mongolia built a national network of 17 One-Stop Service Centres and 14 shelters co-locating legal, psychosocial, health and shelter support for domestic-violence survivors. Reported cases fell 32% between 2016 and 2019, though causal attribution is not independently verified.

17 centres
One-Stop Service Centres nationwide
14 shelters
Shelters nationwide
~32%
Decline in officially recorded domestic-violence cases (2016-2019)
2,000+ victims
Domestic-violence victims served by six UNFPA-supported centres (2017)
~90%
Rise in average clients served per centre (Q1 2020 vs Q1 2019)
Mongolia's One-Stop Service Centre Network — Integrating Care for Domestic-Violence Survivors

Details

Maturity
Scaling
Promoter
Government of Mongolia gender-equality institutions; UNFPA Mongolia; funded by the Swiss Agency for Development and Cooperation
Period
2015–ongoing
Keywords
gender-based violence, social services, health, one-stop services, public administration

Context

Mongolia's One-Stop Service Centres co-locate legal, psychosocial, health-care and shelter support for domestic-violence survivors in a single visit, run by the government's gender-equality institutions with UNFPA Mongolia and Swiss Agency for Development and Cooperation funding, rolled out across the country's 21 aimags since around 2015. The network now comprises 17 centres and 14 shelters nationally.

Results

In 2017, six UNFPA-supported centres together served over 2,000 domestic-violence victims, and average clients served per centre rose by roughly 90% in the first quarter of 2020 compared with the same period in 2019. Government and UNFPA reporting shows officially recorded domestic-violence cases fell by about 32% between 2016 and 2019, overlapping with the rollout — but this comes from implementing-agency reporting rather than an independent evaluation, and case-count trends can also reflect changes in reporting behaviour rather than underlying prevalence.

Implementation
Indicative cost
Medium (€50k–€500k)
Time to results
Long (> 3 years)
Staffing & skills
Government of Mongolia gender-equality institution staff, UNFPA Mongolia technical and programme staff, Co-located legal, psychosocial, health-care and shelter service providers within each centre

Conditions for success

  • Provincial budget co-funding alongside donor (Swiss Agency for Development and Cooperation) support for equipment and setup
  • Co-location of multiple agencies so survivors need only one visit rather than repeated referrals

Common failure modes

  • No independent, non-implementing-agency evaluation exists; reported case-count declines may partly reflect changes in reporting behaviour rather than true prevalence change

Commonly funded by

National / regional programmes Philanthropic / foundation funding

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Data sources

Where this practice's information was retrieved from, and when.

Attachments

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