Pennsylvania's ChatGPT Enterprise Pilot — Generative AI for State Government Productivity

In January 2024, Pennsylvania's Office of Administration launched a year-long pilot giving 175 employees across 14 state agencies access to ChatGPT Enterprise for tasks such as drafting communications, summarising materials, research and brainstorming. Nearly half of participants (48%) had never used ChatGPT before the programme, and the pilot was co-designed with a Generative AI Labor-Management Collaboration Group including SEIU Local 668 union representatives.

To test generative AI for state government productivity while keeping employee and union voices central to adoption decisions.

Pilot rollout of ChatGPT Enterprise across 14 agencies; official evaluation published March 2025; subsequent expansion of access and training.

Participants self-reported saving an average of 95 minutes per employee per day (roughly eight hours a week), and 85% reported a 'somewhat' or 'very' positive experience. The job-description drafting and onboarding cycle was cut from 90 to 60 days, and 93 IT policies were consolidated down to 34. By mid-2026 the state had expanded generative AI access to more than 3,000 employees across 35 agencies, with 6,500 more enrolled in training; the Department of Human Services used AI-assisted document scanning on roughly 400,000 documents, flagging about 30% for quality review.

Officials, including Governor Shapiro, have stressed that AI functions as a 'job enhancer' requiring human oversight rather than a replacement for staff, and that the tools are not suited to every job type.