Point Park University in Pittsburgh partnered with local firm Skilly AI to launch a 24/7 chatbot answering prospective-student questions on admissions, tuition and scholarships, easing counsellor workload; no independent outcome data has been published yet.
~90%
Routine questions the chatbot can answer (self-estimated)
Details
Maturity
Pilot
Promoter
Point Park University
Period
October 2025 (announced) – February 2026 (launched)
Keywords
higher education, admissions, AI chatbot, student services
Context
In February 2026, Point Park University in Pittsburgh launched 'Skilly,' a 24/7 AI chatbot built with local firm Skilly AI to answer prospective-student questions on admissions, test scores, scholarships and campus tours outside office hours.
Results
The university estimated internally that the chatbot could answer roughly nine in ten routine questions, freeing admissions staff for application review and direct conversations with prospective students.
Implementation
Indicative cost
Low (< €50k)
Time to results
Short (< 1 year)
Staffing & skills
Point Park University admissions office, Skilly AI (vendor)
Conditions for success
independent verification of conversion-rate and satisfaction claims
Commonly funded by
Own resources / municipal budget
Indicative funding routes for practices of this type — always check each programme's current calls and eligibility rules.
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Claim it —
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Data sources
Where this practice's information was retrieved from, and when.
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