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Good practice Imported

Service-Wise GPT — Nigeria's AI Assistant for Federal Civil-Service Policy Drafting and Rules Lookup

Nigeria · Abuja · See the Nigeria profile · See the Abuja profile

Evidence: Descriptive / self-reported Top 99% 13/100 · Ask Evidence Copilot about this practice

Nigeria's civil service unveiled Service-Wise GPT, an internal AI tool giving federal staff instant access to Public Service Rules and drafting help; a government-cited 2025 study found 73% of users saved 2-3 hours daily, though the tool remained in beta.

73 %
Users reporting 2-3 hours saved daily (2025 study)
90 %
User recommendation rate for efficiency and accessibility (2025 study)
Service-Wise GPT — Nigeria's AI Assistant for Federal Civil-Service Policy Drafting and Rules Lookup

Details

Maturity
Pilot
Promoter
Office of the Head of the Civil Service of the Federation (OHCSF), Nigeria
Period
November 2024 (launch) – Beta as of March 2025
Keywords
generative AI, civil service reform, policy drafting, digital government, public administration

Context

Launched on 21 November 2024 by the Office of the Head of the Civil Service of the Federation under Didi Esther Walson-Jack, Service-Wise GPT gives Nigerian federal civil servants simplified, instant access to Public Service Rules, Statutory Instruments, Regulations and Guidelines, and is designed to help staff draft policy documents and official memos and conduct real-time policy research.

Objectives

The tool launched alongside a new government email platform (GOVMail) and a Federal Civil Service Online Academy as part of a wider digitalisation drive to modernise the federal civil service.

Activities

The Office presented results at the Global Government Summit 2025 in Singapore, citing a 2025 study of the tool's use among civil servants.

Results

The 2025 study found that 73% of users saved 2-3 hours daily using the tool, and it received a 90% user recommendation rate for efficiency and accessibility — figures repeated consistently across the Office's own release and independent Nigerian business press.

Conclusions

As of the most recent official update found (March 2025), the tool was still described as in 'Beta,' and no source discloses the study's sample size, methodology or an independent evaluator — the 73%/90% figures should be read as a government-reported pilot result rather than an externally audited outcome.

Implementation
Indicative cost
Medium (€50k–€500k) — No budget figures disclosed; conservative estimate reflects a national federal civil-service digitalisation initiative launched alongside two other platforms (GOVMail, Online Academy).
Time to results
Short (< 1 year) — Launched November 2024, still described as Beta as of the most recent update found (March 2025) — roughly four months from launch to that report.
Staffing & skills
Office of the Head of the Civil Service of the Federation (OHCSF), Nigeria, Didi Esther Walson-Jack (Head of the Civil Service of the Federation)

Conditions for success

  • Direct integration with the Public Service Rules, Statutory Instruments, Regulations and Guidelines civil servants already need to reference
  • Bundled launch alongside GOVMail and the Federal Civil Service Online Academy as part of a coordinated digitalisation drive

Common failure modes

  • No source discloses the 2025 study's sample size, methodology or an independent evaluator
  • Tool remained in 'Beta' as of the most recent official update found (March 2025), with no disclosed staff-coverage or full-rollout figures
  • No data-handling, evaluation methodology or oversight arrangements were disclosed for the tool's access to civil-service rules and drafting content

Commonly funded by

National / regional programmes

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Data sources

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