Fiji · Suva · See the Fiji profile · See the Suva profile
Evidence: Descriptive / self-reported Top 95% 20/100 · Ask Evidence Copilot about this practice
Fiji's national student-loan and scholarship agency TSLS launched a 24-hour AI chatbot, built in-house with University of the South Pacific software-engineering students, alongside a digital Bond and Travel Clearance Portal that cut processing from 5–7 days to 1–3 days.
On 9 January 2025, Fiji's Tertiary Scholarships and Loans Service (TSLS) launched three linked digital tools in Suva — an Online Application System, a Bond & Travel Clearance Portal, and a 24-hour AI chatbot — officially opened by Deputy Prime Minister and Finance Minister Prof. Biman Prasad alongside Education Minister Aseri Radrodro.
The chatbot, built entirely in-house with University of the South Pacific software-engineering students, answers scholarship-eligibility questions, provides forms, and guides applicants through TSLS services around the clock, escalating complex cases to staff during business hours; TSLS CEO Dr Hasmukh Lal said the tools were designed to 'bridge gaps in accessibility and efficiency' for younger applicants.
The linked Bond & Travel Clearance Portal digitised a previously paper-based process, now verified electronically by Fiji's Immigration and Border Control at Nadi and Nausori airports.
The portal cut clearance processing time from 5-7 days to 1-3 days, with straightforward cases resolved same-day; TSLS stated the portal is expected to benefit approximately 70,000 current and former loan/scholarship recipients, a programme estimate rather than a measured outcome.
No independent usage data — such as query volumes or resolution rates — has been published since launch.
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