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Good practice

Universal Service Fund Community Access Points & Public Wi-Fi Programme

Jamaica · Kingston · See the Jamaica profile

Jamaica's Universal Service Fund has built 300+ Community Access Points and 400+ public Wi-Fi hotspots across all 14 parish capitals, serving 150,000+ weekly users, despite recurring multi-billion-dollar shortfalls and criticism over resort-town rollout equity.

188
Community Access Points completed (2014)
400+
Public Wi-Fi hotspots (2025)
150,000+
Weekly Wi-Fi users (2025)

Details

Promoter
Universal Service Fund (USF) Jamaica
Period
2005–present
Keywords
community access points, public Wi-Fi, rural connectivity, digital inclusion

Context

Jamaica's statutory levy-funded Universal Service Fund (USF), established in 2005, builds Community Access Points (public computer labs) and public Wi-Fi to extend internet access to underserved communities; by 2023 all 14 parish capitals had free public Wi-Fi.

Results

By September 2014, 188 CAPs had been completed (J$626M); by September 2025 over 400 hotspots served more than 150,000 users weekly, at an annual cost of roughly J$2.3 billion. The USF ran a J$2.8 billion deficit the prior fiscal year with a further J$2.08 billion shortfall projected for FY2025/26. No independent third-party evaluation was found, and Internet Society Jamaica has publicly flagged that expansion has prioritised tourist zones and that the network lacks child-safety filtering.

Implementation

Implementation detail (cost, timeline, staffing, conditions for success) is not yet available for this practice.

Data sources

Where this practice's information was retrieved from, and when.

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