Ghana's National Identification Authority merged the Ghana Card register with SSNIT's separate pensioner card, cutting duplicate enrolment for 1.9 million people, saving …
Accra, Ghana
Good practice
Evidence: Descriptive / self-reported
Top 35%67/100
Finland's Tax Administration chatbot Virtanen has answered tax and MyTax questions on vero.fi since 2019, handling about 320,000 conversations in 2020 at …
Helsinki, Finland
Good practice
Evidence: Descriptive / self-reported
Top 35%67/100
Peru's Contraloría General launched the IRI in March 2024, an AI index scoring 190,000+ public investment projects nationwide against 24 indicators from …
Denmark's data-protection and digitalisation agencies jointly run a regulatory sandbox giving organisations free, project-specific guidance on GDPR and EU AI Act risk …
Copenhagen, Denmark
Good practice
Evidence: Observational / pre–post
Top 35%67/100
The Netherlands' mandatory Algoritmeregister lists 609 government algorithms — one of Europe's largest public registers — but the national Court of Audit …
South Africa's Home Affairs upgraded its facial-recognition ID verification system used by SASSA, Treasury and banks, cutting failure rates from up to …
Pretoria, South Africa
Good practice
Evidence: Observational / pre–post
Top 35%67/100
Warwick, QMUL and Alan Turing Institute researchers built four NLP/ML tools — recommendation, interest grouping, summarisation, aggregation — for Madrid's Decide Madrid …
Madrid, Spain
Good practice
Evidence: Observational / pre–post
Top 35%67/100
Since April 2019, Canada's Directive on Automated Decision-Making has made federal departments score AI risk and publish Algorithmic Impact Assessments before go-live; …
Researchers at the University of Sussex and Kenya's RCMRD built machine-learning models forecasting NDMA's official VCI3M drought indicator up to 6 weeks …
Since 2004, Singapore's RAHS platform and its Centre for Strategic Futures have used agent-based modelling, Bayesian networks and data analytics to scan …
Over four months, GovTech Singapore's own research team measured GitHub Copilot's effect on 70 government software engineers using IDE telemetry plus SPACE-framework …
Singapore, Singapore
Good practice
Evidence: Descriptive / self-reported
Top 35%67/100
The Italian Senate uses Similis, an NLP tool built with CNR, to automatically cluster near-identical amendments filed en masse during filibusters. Presented …
Rome, Italy
Good practice
Evidence: Descriptive / self-reported
Top 35%67/100
Singapore's OneService chatbot lets residents report municipal issues like potholes or broken streetlights via WhatsApp/Telegram in plain language. An NLP model auto-classifies …
Singapore, Singapore
Good practice
Evidence: Descriptive / self-reported
Top 35%67/100
Bundesbank researchers built MILA, an LLM agent that classifies the tone of ECB Governing Council communications sentence-by-sentence from 2011–2024 against the prevailing …