Ireland's Citizens Information Board piloted AskCI in December 2025, a generative-AI chatbot answering questions on public services strictly from verified citizensinformation.ie content, built with the government's central digital office; usage results are not yet published.
Details
Maturity
Pilot
Promoter
Citizens Information Board, with the Office of the Government Chief Information Officer (OGCIO)
Period
December 2025–present (pilot)
Keywords
citizen information services, social welfare guidance, generative AI
Context
Ireland's Citizens Information Board began piloting AskCI in December 2025, a generative-AI chatbot built with the Office of the Government Chief Information Officer (OGCIO) and hosted on Azure OpenAI in the EU's North Europe region.
Activities
AskCI is restricted to answering only from verified citizensinformation.ie content, points users to relevant pages rather than giving personalised advice, and does not replace consultation with a human officer.
Implementation
Indicative cost
Low (< €50k) — Built using existing Azure OpenAI hosting and OGCIO central digital infrastructure; specific budget not disclosed.
Time to results
Short (< 1 year) — Pilot began December 2025.
Staffing & skills
Citizens Information Board, Office of the Government Chief Information Officer (OGCIO)
Conditions for success
strictly scoped to verified citizensinformation.ie content
hosted in EU region (Azure OpenAI North Europe)
does not replace human officer consultation
Common failure modes
no usage or accuracy data published yet
Commonly funded by
National / regional programmes
Indicative funding routes for practices of this type — always check each programme's current calls and eligibility rules.
Do you run this practice?
Claim it —
verified implementers get a public contact pathway and can propose corrections.
Data sources
Where this practice's information was retrieved from, and when.
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