Good practice

Be Connected

Australia · Canberra · See the Australia profile

Programme national australien développant les compétences numériques, la confiance et la sécurité en ligne pour les personnes de 50 ans et plus. Depuis 2017, plus de 2 millions d'Australiens âgés ont participé via 3 500 organisations communautaires partenaires, avec un retour social de 4,01 $ par dollar investi.

2 million+

Australiens âgés engagés (since 2017)

3,500

Organisations partenaires communautaires

$4.01

Rendement social par dollar investi

Details

Maturity: Established
Promoter: eSafety Commissioner / Department of Social Services (Australian Government)
Period: 2017-present
Keywords: Older people, 50+, digital skills, online safety, social inclusion, digital confidence

Context

Be Connected est un programme national australien qui développe les compétences numériques, la confiance et la sécurité en ligne des personnes de 50 ans et plus, via des organisations partenaires communautaires.

Results

Depuis 2017, plus de 2 millions d'Australiens âgés ont participé via 3 500 organisations partenaires communautaires, pour un rendement social de 4,01 USD par dollar investi.

Implementation

Implementation detail (cost, timeline, staffing, conditions for success) is not yet available for this practice.

Data sources

Where this practice's information was retrieved from, and when.

C-NAPSE web research — accessed 2026-06-21
eSafety Commissioner / Department of Social Services (Australian Government) — accessed 2026-06-21
DSS – Evaluation of Be Connected — accessed 2026-06-21
APO – Social impact of Be Connected — accessed 2026-06-21

Attachments

Quality score: 92/100

How is this calculated?

Evidence: Observational / pre–post

Top 6% in this catalogue (573 scored practices)

Scores cluster high, so position within the catalogue is often more telling than the number alone.

Evaluation

Evaluated by C-NAPSE

Score profile — the dimensions behind the score — how it's computed

Innovation level3/5

Pioneered a national-scale blended model pairing a government-hosted eSafety e-learning platform with 3,500 community-managed digital mentor hubs, embedding a formal SROI evaluation framework as standard practice for a senior-inclusion programme.

Sustainability (ongoing)1/1

Renewed by the Australian Government for 2024–2028 with Good Things Foundation Australia as national delivery partner, confirming multi-year institutional continuity.

Evaluation evidence1/1

Independent Swinburne University evaluation demonstrated statistically significant improvements in foundational digital skills, confidence, and social connectedness, with a $4.01 social return on investment per $1 invested.

Demonstrated reach1/1

Since 2017 reached over 2 million older Australians (50+) through 3,500 community organisations, far exceeding the original network target of 2,000 partners.

Documented learning1/1

Programme design, evaluation methodology, and SROI framework are openly documented by DSS and eSafety Commissioner and have informed digital inclusion design in comparable national contexts.

Cite this

Evidoria. Be Connected. Persistent ID: fdf51ae5-e724-438a-9f98-13a10f4f86d6.

Export as decision brief (PDF)

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