HUGO (Helping U Get On-Line)
United Kingdom
Leeds Federated Housing Association (LFHA) developed HUGO (Helping U Get On-line), a digital inclusion programme that aimed to find the …
Good practice
Imported
★ 76
★ 76
★ 76
★ 56
Bristol Computer Reuse
United Kingdom · Bristol · Local · See the United Kingdom profile · See the Bristol profile
Evidence: Descriptive / self-reported Top 97% 32/100 · Ask Evidence Copilot about this practice
Bristol Computer Reuse is a citywide project with the aim of making affordable desktop computers and laptops available to individuals and families on low incomes or facing other challenges. They want to make Bristol a truly inclusive and connected digital city where everyone who
Details
- Maturity
- Established
- Promoter
- Bristol Computer Reuse — website
- Type
- Service
- Status
- Ongoing
- Target groups
- Elderly people, Marginalised young people and children, Migrants, People with disabilities, Unemployed and those facing social problems
- Period
- 2008-01-01
- Keywords
- inclusive, connected digital city, employment, further education, affordable tech
Context
Bristol residents on low incomes, older people, disabled people and families face barriers to owning a home computer, limiting access to public services, employment and education.
Objectives
Make Bristol an inclusive, connected digital city by giving low-income residents and other eligible groups access to an affordable home computer.
Activities
Surplus computers from Bristol City Council, local businesses and organisations are refurbished and offered to eligible applicants: desktops from £75 and laptops from £99, subject to means-tested or needs-based criteria.
Results
No outcome data or formal evaluation has been published for the scheme; it is reported as an ongoing service supported by Bristol City Council.
Conclusions
The scheme continues to operate as a low-cost route to computer ownership for eligible residents, but its impact has not been independently measured.
Implementation
- Indicative cost
- Low (< €50k) — Refurbished desktops from £75 and laptops from £99; running costs appear offset by these fees plus donated stock (no published budget).
- Time to results
- Medium (1–3 years) — Operating continuously since 2008 as an ongoing service; no defined project end date.
- Staffing & skills
- Refurbishment and distribution capacity to process donated equipment - staffing levels not detailed in source
Conditions for success
- Reliable supply of surplus computers from the council, businesses and organisations
- Clear means-tested/needs-based eligibility criteria to target those most in need
- Backing from Bristol City Council
Common failure modes
- Dependent on continued donations of surplus equipment; supply is not guaranteed
- No published evaluation, so it is not possible to verify who is actually reached or the level of unmet demand
Where it fits
- Governance type
- local authority-supported scheme
- Scale
- city-wide/local
- Income level
- targets low-income and vulnerable households
Do you run this practice? Claim it — verified implementers get a public contact pathway and can propose corrections.
Data sources
Where this practice's information was retrieved from, and when.
- MEDICI / Digital Inclusion Atlas — accessed 2026-06-14
- Practice website — accessed 2026-06-14
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