Good practice Imported

HUGO (Helping U Get On-Line)

United Kingdom · Leeds · Local · See the United Kingdom profile

Leeds Federated Housing Association (LFHA) developed HUGO (Helping U Get On-line), a digital inclusion programme that aimed to find the right ‘hook’ for each digitally excluded individual and motivate them to recognise the benefits of being online. HUGO provided internet access a

4200

People digitally supported

500

New internet users

People supported into employment

Details

Promoter: Leeds Federated Housing Association — website
Type: Service
Status: Ongoing
Target groups: Elderly people, Marginalised young people and children, Migrants, People with disabilities, Unemployed and those facing social problems
People reached: 5000
Period: 2013-01-01
Keywords: digital exclusion, social housing, disadvantage, digital divide

Context

Leeds Federated Housing Association ran HUGO (Helping U Get On-line), a digital inclusion programme combining a mobile 'HUGO bus' internet cafe, a social-media outreach campaign and free broadband/equipment for social-housing tenants across Leeds who were largely digitally excluded and on low incomes.

Results

The programme reported digital support for over 4,200 people, more than 500 new internet users and 86 people supported into employment, and won the Excellence in Digital Engagement Award at the 2015 TPAS Awards.

Implementation

Implementation detail (cost, timeline, staffing, conditions for success) is not yet available for this practice.

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Data sources

Where this practice's information was retrieved from, and when.

MEDICI / Digital Inclusion Atlas — accessed 2026-06-14
Practice website — accessed 2026-06-14
Information source — accessed 2026-06-14

Quality score: 76/100

How is this calculated?

Evidence: Descriptive / self-reported

Top 33% in this catalogue (610 scored practices)

Scores cluster high, so position within the catalogue is often more telling than the number alone.

Evaluation

Evaluated by MEDICI consortium

Score profile — the dimensions behind the score — how it's computed

Innovation level4/5

How novel the approach is, from the source innovation rating (graded 0–5).

Sustainability (ongoing)1/1

Whether the initiative is still ongoing rather than ended.

Evaluation evidence0/1

Whether a substantive evaluation of the initiative exists.

Demonstrated reach1/1

Whether the initiative reached a measurable number of people.

Documented learning1/1

Whether transferable lessons learned are documented.

Cite this

Evidoria. HUGO (Helping U Get On-Line). Persistent ID: 157ad8cd-54ee-43a4-9189-9b59c84251ba.

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