Centres Communaux de Service Public (CCSP) — Benin's Assisted Solar Kiosks Bringing E-Services to Citizens Without Devices

Benin has moved hundreds of public services online, but a large share of the population is rural and lacks devices or connectivity. The Ministry of Labour and Civil Service, with UNDP support through the PARMAP project, created Centres Communaux de Service Public (CCSP): municipal sites with touch-screen kiosks, long-range Wi-Fi, solar power, an information screen and trained focal-point staff who help users navigate the e-service platforms.
On 21 March 2023 five new centres (Ouèssè, Adjarra, Sème-Podji, Covè and Lokossa) were launched, joining 15 existing ones listed in the government announcement, for roughly 20 centres. The Lokossa centre was funded from the national budget; the other four by UNDP. The minister stated an ambition to cover all 77 communes, with UNDP promising to seek further partners.
The announcement reports more than 300 users and a satisfaction rate of about 91% at that date, but it does not say whether this covers only the new centres or all of them, nor how satisfaction was measured. No independent evaluation, cost per user or comparison with non-users was found.
The model is a pragmatic response to the digital-by-default trap: it keeps the online channel but adds an assisted, local access point. Its value depends on staffing, kiosk uptime, connectivity subscriptions and the range of services actually available, which public sources do not yet document.

Read the full analysis: https://www.gouv.bj/article/2167/rapprochement-administration-administres-mise-service-cinq-05-nouveaux-centres-communaux-service-public-adidjatou-mathys/