Good practice

Ciudad Mujer — Programa de Servicios Integrados para Mujeres de El Salvador

El Salvador · San Salvador · See the El Salvador profile

Seis centros que reúnen 18 organismos del Estado demostraron en un ensayo aleatorizado del BID (2016) que las participantes usaron 43 % más de servicios públicos y reportaron satisfacción vital 8 pp mayor (93 % vs. 85 %) ; el modelo fue replicado en Honduras.

+43%

Servicios públicos utilizados por las participantes (2016)

93% vs 85% (+8pp)

Satisfacción con la vida reportada (2016)

Ciudad Mujer — Programa de Servicios Integrados para Mujeres de El Salvador

Details

Maturity: Established
Promoter: Secretaría de Inclusión Social de El Salvador
Period: 2012–present
Keywords: government, social services, health, gender-based violence

Context

Seis centros 'Ciudad Mujer' en El Salvador reúnen 18 organismos estatales (salud, justicia, autonomía económica y servicios de violencia de género) en un mismo espacio para prestar servicios públicos integrados a las mujeres.

Results

Un ensayo controlado aleatorizado del BID (2016) halló que las mujeres participantes usaron un 43% más de servicios públicos y reportaron mayor satisfacción con la vida (93% frente a 85%) que el grupo de control. El modelo se ha replicado en Honduras y se ha referenciado en Bolivia.

Implementation

Implementation detail (cost, timeline, staffing, conditions for success) is not yet available for this practice.

Data sources

Where this practice's information was retrieved from, and when.

C-NAPSE web research — accessed 2026-06-23
Secretaría de Inclusión Social de El Salvador — accessed 2026-06-23
IDB Evidence Platform – Ciudad Mujer RCT — accessed 2026-06-23
World Bank feature (2013) — accessed 2026-06-23
IDB news – El Salvador women — accessed 2026-06-23

Attachments

Source image

Quality score: 100/100

How is this calculated?

Evidence: Randomised controlled trial

Top 1% in this catalogue (719 scored practices)

Scores cluster high, so position within the catalogue is often more telling than the number alone.

Evaluation

Evaluated by C-NAPSE

Score profile — the dimensions behind the score — how it's computed

Curator validation1/1

Verified against IDB Evidence Platform RCT entry, World Bank 2013 feature, and IDB IDB country strategy 2021–2024.

Transferability / replicability3/3

The model was directly replicated as Ciudad Mujer Honduras and referenced in Bolivia, with the IDB actively promoting it as a transferable template for integrated women's service delivery.

Impact on gender equality1/1

An IDB-commissioned RCT documents +43% public service use and +8 pp life satisfaction among participants vs. controls — concrete, measured impact on women's access to services.

Effectiveness1/1

Rated 'Effective' by the IDB Evidence Platform; the RCT design (randomised assignment) provides high-quality causal evidence of effectiveness.

Efficiency1/1

Co-locating 18 agencies removes duplication and transport barriers; the integrated model is demonstrably more cost-effective than separate service delivery.

Evaluated outcomes1/1

Rigorous RCT by Bustelo, Martínez, Millard & Silva (IDB, 2016) provides the strongest available evaluation design; outcomes published on IDB's Evidence Platform.

Sustainability1/1

The programme has operated continuously since 2012 across multiple administrations and is embedded in El Salvador's national budget with IDB co-financing.

Achievement / evidence1/1

Six permanent centres operational (vs. four at launch), programme institutionalised, and model exported — stated goals of integrated access and replication achieved.

Gender-mainstreaming embedding1/1

The programme restructures how the state delivers services to women, embedding a gender lens across 18 agencies simultaneously rather than siloing gender within one ministry.

Cite this

Evidoria. Ciudad Mujer — Programa de Servicios Integrados para Mujeres de El Salvador. Persistent ID: 558bffe9-4981-4787-ac28-4557c729e3df.

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