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Good practice Imported

Civil-Service AI Training Programme — Moldova's E-Government Agency Rolls Out Generative-AI Skills for Public Officials

Moldova · Chișinău · See the Moldova profile · See the Chișinău profile

Evidence: Descriptive / self-reported Top 88% 33/100 · Ask Evidence Copilot about this practice

Under a 2025-2027 professional development programme, Moldova's e-Government Agency and partners trained over 1,000 civil servants in generative-AI skills — prompt-writing and AI-assisted drafting of official correspondence — across two online cohorts in 2025, while AGE says it h

1,000+ officials
Public officials trained (June 2025 (two cohorts))
500 officials
Initial target participants (planned, April 2025)
2 cohorts of 500+
Training cohorts (2025)
5 sessions
Thematic sessions delivered (2025)
Civil-Service AI Training Programme — Moldova's E-Government Agency Rolls Out Generative-AI Skills for Public Officials

Details

Maturity
Scaling
Promoter
Agenția de Guvernare Electronică (e-Government Agency, AGE), with the National Association of ICT Companies (ATIC), Google and the State Chancellery of Moldova
Period
April 2025 – 2027 (ongoing professional development programme)
Keywords
generative AI, civil-service training, document drafting, digital government capacity-building

Context

In April 2025, Moldova's Electronic Governance Agency (AGE) announced an AI-skills training programme for civil servants, delivered with the National Association of ICT Companies (ATIC), Google's 'Experience AI' curriculum, and the State Chancellery, under Government Decision no. 166/2025 establishing a Professional Development Programme for Civil Servants for 2025-2027.

Objectives

The training covers AI fundamentals, prompt-writing, and using generative AI to draft administrative documents and official correspondence, aimed initially at around 500 officials.

Activities

AGE's own post-programme reporting in June 2025 put actual participation at over 1,000 public officials across two online cohorts of 500+, delivered in five thematic sessions. AGE has also stated it was the first public institution in the country to define an internal AI-use policy governing its own work processes, though no separate published policy document was found to verify that claim independently.

Conclusions

All quantified figures originate from AGE or its delivery partner ATIC; an independent Moldovan outlet (ziar.md) covered the launch but drew on AGE's own announcement rather than an independent evaluation. No academic, audit, or donor (World Bank/EU) assessment of the programme's downstream productivity impact has been published.

Implementation
Indicative cost
Low (< €50k) — No cost figures published; inferred as low-cost given reliance on an existing free curriculum (Google Experience AI) and online delivery format — inferred from programme description, not stated.
Time to results
Medium (1–3 years) — Announced April 2025; training delivered June 2025; part of a Government Decision-mandated Professional Development Programme running 2025-2027.
Staffing & skills
Electronic Governance Agency (AGE) as lead implementer, National Association of ICT Companies (ATIC) as delivery partner, Google 'Experience AI' curriculum used for training content, State Chancellery of Moldova providing institutional backing under Government Decision no. 166/2025

Conditions for success

  • Delivered under a formal Government Decision establishing a 2025-2027 Professional Development Programme for Civil Servants
  • Uses an existing structured curriculum (Google Experience AI) rather than building training content from scratch
  • Delivered in five thematic online sessions across two cohorts

Common failure modes

  • All quantified participation figures originate from AGE or its delivery partner ATIC, with no independent verification
  • No academic, audit, or donor (World Bank/EU) assessment of downstream productivity impact has been published
  • AGE's claim of being the first public institution with an internal AI-use policy could not be independently verified

Where it fits

Governance type
national e-government agency
Scale
national (Moldova civil service)
Income level
lower-middle-income

Commonly funded by

National / regional programmes

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Data sources

Where this practice's information was retrieved from, and when.

Attachments

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