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Good practice Imported

Croatia's gov.hr Portal Adds an EU-Funded AI Assistant — But No Usage Data Yet

Croatia · Zagreb · See the Croatia profile · See the Zagreb profile

Evidence: Descriptive / self-reported Top 89% 33/100 · Ask Evidence Copilot about this practice

Croatia's central gov.hr portal launched an EU-funded (NPOO) AI assistant on 9 June 2026 that answers citizens in plain language from verified official content, updated daily, storing no personal data. No usage statistics have been published since launch.

Details

Maturity
Pilot
Promoter
Ministry of Justice, Administration and Digital Transformation of Croatia
Period
June 2026 – present
Keywords
central government, digital public services, citizen information, EU Recovery and Resilience Plan

Context

On 9 June 2026, Croatia's Ministry of Justice, Administration and Digital Transformation launched an AI virtual assistant on gov.hr, the country's central state portal, funded under the National Recovery and Resilience Plan (NPOO) project to build a unified contact centre for e-public services.

Activities

The assistant lets citizens ask questions in natural language -- about a passport, enrolling a child in kindergarten, changing an address -- instead of searching articles and regulations, and returns structured answers with links to the relevant e-services. Minister Damir Habijan said the system answers only from verified, official gov.hr content that refreshes daily, and does not require or store personal data.

Results

Croatia's national press agency HINA reported the same launch details independently of the ministry.

Conclusions

As of its first weeks live, no usage statistics, error-rate figures or independent accuracy audit for the assistant have been published by the ministry or found in press coverage. It is included here as a transparently-scoped, EU-funded national rollout rather than a proven-impact deployment.

Implementation
Indicative cost
Low (< €50k) — Funded under the National Recovery and Resilience Plan (NPOO).
Time to results
Short (< 1 year) — Launched 9 June 2026; reviewed within its first weeks live.
Staffing & skills
Ministry of Justice, Administration and Digital Transformation (Croatia)

Conditions for success

  • Restricting answers to verified, daily-refreshed official gov.hr content rather than open-web sources
  • No collection or storage of personal data, reducing privacy risk

Common failure modes

  • No usage statistics, error-rate figures or independent accuracy audit published in its first weeks

Where it fits

Governance type
national government digital-services ministry
Scale
national (Croatia)
Income level
high-income EU member state

Commonly funded by

Recovery and Resilience Facility (national plans)

Indicative funding routes for practices of this type — always check each programme's current calls and eligibility rules.

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Data sources

Where this practice's information was retrieved from, and when.

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