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Good practice

DEMOSC – Strengthening Digital E-Mongolia Services and Communities

Mongolia · Ulaanbaatar · See the Mongolia profile

A UN Joint SDG Fund programme (UNDP, UNICEF, Mongolia's digital ministry) trained 70+ teachers as Digital Community Information Workers and 3,200+ citizens/civil servants, helping nearly 5,000 residents of Darkhan-Uul, Dornod, Khentii and Ulaanbaatar access e-Mongolia services.

70+
Teachers trained as Digital Community Information Workers
3200+
Citizens and civil servants trained
60 %
Share of trainees who were women
5000 approx.
Citizens who used e-Mongolia services through the programme
10000+
Community members reporting improved digital skills
DEMOSC – Strengthening Digital E-Mongolia Services and Communities

Details

Maturity
Discontinued
Promoter
UNDP Mongolia & Ministry of Digital Development, Innovation and Communications, with UNICEF (Joint SDG Fund)
Period
2024-06 – 2025-06
Keywords
e-government, digital literacy, community development, civil service training

Context

The Joint Programme on Strengthening Digital E-Mongolia Services and Communities (DEMOSC) ran from June 2024 to June 2025, co-led by UNDP Mongolia and Mongolia's Ministry of Digital Development, Innovation and Communications, with UNICEF as a partner, and financed through the multi-donor Joint SDG Fund (contributors included the EU, Germany, Poland, Portugal, Korea and Saudi Arabia, among others).

Objectives

The programme aimed to strengthen access to e-Mongolia government digital services and improve digital skills in underserved provinces and parts of the capital.

Activities

The programme trained more than 70 teachers as 'Digital Community Information Workers' who ran school-based digital-literacy hubs, deployed mobile 'KhurDan' service units and a dedicated Digital Training Facility, and delivered training to over 3,200 citizens and civil servants (about 60% women) across Darkhan-Uul, Dornod and Khentii provinces and underserved parts of Ulaanbaatar.

Results

By closure, close to 5,000 citizens had used e-Mongolia government services through the programme and more than 10,000 community members reported improved digital skills.

Conclusions

The programme is explicitly described by the Joint SDG Fund as 'concluded' at the end of its grant period, and no confirmed follow-on financing has been identified in public reporting, a caution for continuity beyond the pilot's regions and timeframe.

Implementation
Indicative cost
High (€500k–€5M) — Financed by multiple donors (including the EU, Germany, Poland, Portugal, Korea and Saudi Arabia) via the Joint SDG Fund; no total budget figure is given, conservatively banded high.
Time to results
Medium (1–3 years) — A 12-month grant period, June 2024 to June 2025; explicitly concluded with no confirmed continuation, so conservatively banded medium rather than short.
Staffing & skills
UNDP Mongolia, Ministry of Digital Development, Innovation and Communications, UNICEF (partner), 70+ trained teachers acting as Digital Community Information Workers, Mobile 'KhurDan' service-unit staff

Conditions for success

  • Multi-channel model combining trained community workers, mobile service units and school-based hubs
  • Multi-donor financing structure spreading funding risk across several governments

Common failure modes

  • The programme concluded at the end of its Joint SDG Fund grant period with no confirmed follow-on financing identified in public reporting

Where it fits

Governance type
UN joint programme delivered with a national ministry partner
Scale
sub-national (4 regions/provinces)
Income level
targeting underserved rural provinces and informal areas of the capital

Data sources

Where this practice's information was retrieved from, and when.

Attachments

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