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Good practice Imported

Digital Education Hubs (Diia.Osvita Library Network)

Ukraine · Kyiv · See the Ukraine profile · See the Kyiv profile

Evidence: Observational / pre–post Top 9% 96/100 · Ask Evidence Copilot about this practice

Ukraine's Digital Transformation Ministry, UNDP and the Library Association turned public libraries into free 'Digital Education Hubs'. The network grew from 3,000+ hubs in 2022 to about 5,000 by 2024; trainees' below-average digital skills fell from 43.3% to 9.7%.

3,000 → ~5,000
Digital Education Hubs in operation (2022–2024)
43.3% → 9.7%
Participants reporting below-average digital skills (2022–2023)
25,000+
Citizens completing courses (2024)
Digital Education Hubs (Diia.Osvita Library Network)

Details

Maturity
Scaling
Promoter
Ministry of Digital Transformation of Ukraine
Period
2022-ongoing
Keywords
digital literacy, public libraries, e-government, adult education

Context

Since October 2022 Ukraine's Ministry of Digital Transformation, UNDP, the government of Sweden and the Ukrainian Library Association have converted public libraries and community spaces into free walk-in Digital Education Hubs where citizens learn government e-services, disinformation awareness and basic computer skills on the Diia.Osvita platform.

Results

The network grew from just over 3,000 sites in 12 regions to roughly 5,000 hubs in 22 regions by 2024; in 2024 alone hub staff helped more than 25,000 citizens complete courses. A UNDP participant survey found the share reporting below-average digital skills fell from 43.3% before training to 9.7% after; national skills figures rely on self-assessment rather than independent testing.

Implementation

Implementation detail (cost, timeline, staffing, conditions for success) is not yet available for this practice.

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Data sources

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