DIGG's 2022–2024 Monitoring of Digital Public Services — Sweden's DOS-Law Accessibility Oversight

Sweden's Lagen om tillgänglighet till digital offentlig service (the DOS law) transposes the EU Web Accessibility Directive and gives Myndigheten för digital förvaltning (DIGG), the government's digital-administration agency headquartered in Sundsvall, responsibility for supervising the accessibility of public-sector digital services.

DIGG's monitoring report for 2022–2024 covered 1,111 websites — 1,081 through simplified monitoring and 30 through in-depth monitoring — plus 15 apps reviewed in depth. This fell short of the EU-mandated sampling target, which DIGG attributed partly to long internal processing times.

The in-depth reviews found that most public digital services remained difficult or impossible to use for many people with disabilities. None of the reviewed apps achieved a 'good' accessibility rating, and recurring faults included missing image descriptions, poor heading structure, inaccessible forms, low colour contrast, unclear link text, keyboard-navigation failures, and missing or incomplete accessibility statements.

DIGG specialist David Jakobsson noted that accessibility work 'often depends on individual champions rather than established institutional processes' — a finding echoed by independent digital-accessibility analysts at ETU AB, who stressed that 'accessibility must be a continuous process, not a one-off effort,' commenting on the same report. DIGG has committed to reviewing a further 418 websites and 17 apps in 2025, shifting its 2026 focus to schools and regional bodies.

Read the full analysis: https://www.digg.se/analys-och-uppfoljning/publikationer/publikationer/2025-01-31-overvakning-av-digital-offentlig-service-i-sverige-2022-2024