e-Mongolia 3.0 — Accessibility Features and 'Khurdan' Kiosks Bringing Digital Government to Herders and Citizens with Disabilities

Launched on 2 October 2020, Mongolia's e-Mongolia platform lets citizens complete government transactions — from driver's licences and passports to business registration — online instead of visiting multiple agencies in person. By 2024 it had reached roughly 1.8 million active users, about 88% of Mongolia's adult population, offering more than 1,200 services from 86 government organisations; the e-Mongolia Academy, which runs the platform, reports a cumulative MNT 704.9 billion reduction in citizens' transaction costs.
In May 2023 the government released e-Mongolia 3.0, adding accessibility features aimed specifically at people with disabilities — including colour-coded and audio versions of key content and an AI-powered voice search — alongside simplified business-registration and notary services.
To reach Mongolia's nomadic herding communities, who move seasonally and often lack reliable internet access, the government paired the online platform with 'Khurdan' ('fast') walk-in kiosks staffed by trained agents, piloted in Darkhan-Uul and other provinces, so residents without a smartphone or connection can still complete a transaction in person rather than travelling to a provincial capital. A joint programme led by the UN Resident Coordinator's Office with UNDP and UNICEF, backed by the Joint SDG Fund, complements the kiosks with digital-literacy training targeting at least 3,000 Mongolians, half of them women, in the provinces where the kiosks operate.
The platform's scale and the 2023 accessibility upgrade are corroborated across the government's own reporting, UN partner accounts and independent technology-policy coverage, but neither the government nor its UN partners have published an independently audited evaluation of outcomes specifically for herders or people with disabilities — the headline figures remain self-reported.

Read the full analysis: https://innovationlibrary.com/articles/e-mongolia-simplifies-government-services