e-Mongolia 3.0 — Accessibility Features and 'Khurdan' Kiosks Bringing Digital Government to Herders and Citizens with Disabilities

Launched on 2 October 2020, Mongolia's e-Mongolia platform lets citizens complete government transactions — from driver's licences and passports to business registration — online instead of visiting multiple agencies in person.

In May 2023 the government released e-Mongolia 3.0, adding accessibility features aimed specifically at people with disabilities, including colour-coded and audio versions of key content and an AI-powered voice search, alongside simplified business-registration and notary services. To reach Mongolia's nomadic herding communities, who move seasonally and often lack reliable internet access, the government paired the online platform with 'Khurdan' ('fast') walk-in kiosks staffed by trained agents, piloted in Darkhan-Uul and other provinces; a joint programme led by the UN Resident Coordinator's Office with UNDP and UNICEF, backed by the Joint SDG Fund, complements the kiosks with digital-literacy training targeting at least 3,000 Mongolians, half of them women.

By 2024 the platform had reached roughly 1.8 million active users, about 88% of Mongolia's adult population, offering more than 1,200 services from 86 government organisations; the e-Mongolia Academy reports a cumulative MNT 704.9 billion reduction in citizens' transaction costs.

The platform's scale and the 2023 accessibility upgrade are corroborated across the government's own reporting, UN partner accounts and independent technology-policy coverage, but neither the government nor its UN partners have published an independently audited evaluation of outcomes specifically for herders or people with disabilities — the headline figures remain self-reported.