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Good practice Imported

EMY 101 — Côte d'Ivoire's AI Chatbot for WhatsApp- and Messenger-Based Public Service Access

Côte d'Ivoire · Abidjan · See the Côte d'Ivoire profile · See the Abidjan profile

Evidence: Descriptive / self-reported Top 88% 33/100 · Ask Evidence Copilot about this practice

Côte d'Ivoire's government launched EMY 101, an AI chatbot reachable via WhatsApp, Messenger and a toll-free line, giving citizens 24/7 access to civil-status, tax and ministerial information without visiting an office — though no usage or outcome data has yet been published.

EMY 101 — Côte d'Ivoire's AI Chatbot for WhatsApp- and Messenger-Based Public Service Access

Details

Promoter
Ministère de la Transition Numérique et de l'Innovation Technologique (Ministry of Digital Transition and Technological Innovation), Côte d'Ivoire
Period
Launched March 2026 (ongoing)
Keywords
AI chatbot, citizen services, WhatsApp government services, civil registration, digital public administration

Context

In March 2026, Côte d'Ivoire's Ministère de la Transition Numérique et de l'Innovation Technologique (Ministry of Digital Transition and Technological Innovation) launched EMY 101, an AI-powered conversational assistant designed to connect citizens with public administration without requiring a visit to a government office. Citizens can access it via WhatsApp by messaging the keyword 'Emy' or 'Emy 101', through Facebook Messenger, or by calling the toll-free number 101.

Activities

The system answers questions on civil-status procedures, taxation and ministerial services, provides contact details for the relevant public institution, and lets users submit alerts, complaints or feedback directly to the administration.

Conclusions

As of the source reporting, the government had not released usage figures, cost data, or an evaluation of EMY 101's accuracy or citizen satisfaction.

Implementation
Indicative cost
Low (< €50k)
Time to results
Short (< 1 year)

Commonly funded by

National / regional programmes

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Data sources

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