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Good practice Imported

Glovo's G-Learning & Couriers Pledge — Free Digital-Skills Training for Gig-Economy Delivery Riders in Nigeria

Nigeria · Lagos · See the Nigeria profile · See the Lagos profile

Evidence: Descriptive / self-reported Top 61% 68/100 · Ask Evidence Copilot about this practice

Delivery platform Glovo runs G-Learning, a free e-learning platform for its couriers across roughly 25 markets including Nigeria, Kenya and Ghana, offering digital, business and financial-literacy courses; Nigeria's Couriers Pledge (launched October 2023) had reached nearly 300 c

2,453
Registered G-Learning users
15% %
Course completion rate (75%+ of enrolled course)
~300
Couriers reached, Nigeria Couriers Pledge (by end of 2025)
4,000+
Couriers benefiting across all countries
Glovo's G-Learning & Couriers Pledge — Free Digital-Skills Training for Gig-Economy Delivery Riders in Nigeria

Details

Maturity
Scaling
Promoter
Glovo (Delivery Hero)
Period
2022–present
Keywords
gig economy, digital literacy, delivery platform, informal workforce, private-sector training

Context

Glovo launched G-Learning in April 2022, a free, voluntary online course catalogue (business English, Excel, digital marketing, money management) for its self-employed couriers, most of whom have no employer-provided training.

Activities

The platform operates in around 25 of Glovo's markets, with in-person 'learning hubs' at Courier Centers in Ghana, Kenya and Nigeria for couriers lacking a personal device or reliable connectivity. In Nigeria, G-Learning sits inside the wider Couriers Pledge launched in October 2023, combining e-learning with in-person financial-literacy sessions.

Results

Company-reported figures put registered G-Learning users at 2,453, with 15% completing at least three-quarters of an enrolled course; the Nigerian Couriers Pledge had reached close to 300 couriers by end of 2025, against over 4,000 couriers benefiting across all countries where the programme runs.

Implementation
Indicative cost
Low (< €50k)
Time to results
Medium (1–3 years)
Staffing & skills
Glovo/Delivery Hero programme team, in-person learning-hub staff at Courier Centers

Conditions for success

  • physical learning hubs for couriers without a personal device or reliable connectivity
  • pairing e-learning with in-person financial-literacy sessions (Nigeria Couriers Pledge)

Common failure modes

  • only 15% of registered users complete most of a course, showing voluntary access does not translate into completion for a workforce juggling paid deliveries

Commonly funded by

Own resources / municipal budget

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Data sources

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Attachments

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