RITA — Guatemala's AI Tax and Customs Virtual Assistant
Guatemala
Guatemala's tax authority SAT built RITA, a Dialogflow-based Spanish-language virtual assistant fielding taxpayer queries since April 2019 — serving 335,000 …
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GOV.UK Chat — o Assistente de IA Generativa do Governo do Reino Unido para Orientação ao Cidadão
United Kingdom · London · See the United Kingdom profile
O Government Digital Service do Reino Unido testou o GOV.UK Chat, um assistente de IA generativa com geração aumentada por recuperação que responde a perguntas dos cidadãos sobre impostos, subsídios e vistos — a precisão subiu de 76% para 90% ao longo de dois pilotos públicos que totalizaram mais de 10.000 utilizadores e 26.000 perguntas.
76% → 90%
Precisão medida (first benchmark to all-topics benchmark)
>10,000
Total de utilizadores nos dois pilotos
~26,000
Total de perguntas colocadas
73%
Utilizadores que consideraram as respostas úteis
64%
Satisfação dos utilizadores
10.7 seconds
Tempo médio de resposta
508
Tentativas de jailbreak bloqueadas
Details
- Maturity
- Scaling
- Promoter
- Government Digital Service (GDS), UK Department for Science, Innovation and Technology
- Period
- July 2023 – ongoing (national rollout continuing into 2026)
- Keywords
- AI chatbot, generative AI, digital government, citizen engagement, retrieval-augmented generation
Context
O GOV.UK Chat é um assistente de geração aumentada por recuperação (retrieval-augmented generation) construído pelo UK Government Digital Service (GDS) a partir de julho de 2023 para responder a perguntas dos cidadãos sobre impostos, subsídios e vistos, utilizando apenas orientações publicadas no GOV.UK.
Results
Em dois pilotos públicos (mais de 10,000 utilizadores, ~26,000 perguntas), a precisão medida subiu de 76% para 90%; 73% consideraram as respostas úteis e 64% ficaram satisfeitos; o tempo médio de resposta foi de 10.7 segundos; os mecanismos de segurança bloquearam 508 tentativas de jailbreak.
Implementation
Implementation detail (cost, timeline, staffing, conditions for success) is not yet available for this practice.
Data sources
Where this practice's information was retrieved from, and when.
- C-NAPSE web research — accessed 2026-07-19
- Government Digital Service (GDS), UK Department for Science, Innovation and Technology — accessed 2026-07-19
- Inside GOV.UK: Developing GOV.UK Chat — accessed 2026-07-19
- Civil Service World: GOV.UK AI chatbot achieves 90% accuracy — accessed 2026-07-19
Attachments
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