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Good practice Imported

Home Responsibilities Protection Correction Exercise — Repaying UK Women's Underpaid State Pensions

United Kingdom · London · See the United Kingdom profile · See the London profile

Evidence: Observational / pre–post Top 26% 85/100 · Ask Evidence Copilot about this practice

Since January 2024 the UK's DWP has been correcting decades of missing care-credit records for mothers and carers, paying average arrears of £8,377 to over 12,000 people by March 2025 — though official data shows many eligible women still haven't come forward.

12,379
Confirmed underpayments identified (to 31 Mar 2025)
8,377 GBP
Average arrears paid per person
~104 GBP million
Total arrears paid (to 31 Mar 2025)
Home Responsibilities Protection Correction Exercise — Repaying UK Women's Underpaid State Pensions

Details

Promoter
Department for Work and Pensions (DWP) & HM Revenue & Customs (HMRC)
Period
2024–2025 (correction exercise; underlying HRP scheme ran 1978–2010)
Keywords
social security, state pensions, unpaid care work, gender pension gap

Context

Between 1978 and 2010, Home Responsibilities Protection (HRP) reduced the qualifying years needed for a full UK State Pension for parents and carers, overwhelmingly mothers, who claimed Child Benefit. A systemic data-recording error at HM Revenue & Customs meant HRP was in many cases never linked to the claimant's National Insurance record, leaving women who retired since 2010 with chronically underpaid pensions.

Activities

In 2022 the Department for Work and Pensions identified the scale of the problem, and from 8 January 2024 the DWP-HMRC 'LEAP' correction exercise began writing to potentially affected pensioners inviting them to check and correct their National Insurance records.

Results

By 31 March 2025 the exercise had identified 12,379 confirmed underpayments and paid arrears averaging GBP 8,377 per person, a total of roughly GBP 104 million.

Conclusions

DWP's provisioned liability for HRP underpayments fell from an estimated GBP 1.2 billion to GBP 29.8 million between valuations, largely because far fewer people applied than projected -- evidence that outreach to eligible women, especially the oldest and most vulnerable, remains incomplete.

Implementation

Indicative cost
High (€500k–€5M) — Roughly GBP 104 million paid in arrears by 31 March 2025.
Time to results
Short (< 1 year) — Correction exercise ran from 8 January 2024, with results reported to 31 March 2025.
Staffing & skills
DWP/HMRC 'LEAP' correction-exercise caseworkers

Conditions for success

  • proactive outreach writing to potentially affected pensioners
  • cross-department DWP-HMRC data matching to link HRP claims to National Insurance records

Common failure modes

  • far fewer people applied than DWP originally projected, suggesting incomplete outreach to the oldest and most vulnerable women

Where it fits

Governance type
national social security administration
Scale
national
Income level
high income

Commonly funded by

National / regional programmes

Indicative funding routes for practices of this type — always check each programme's current calls and eligibility rules.

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Data sources

Where this practice's information was retrieved from, and when.

Attachments

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