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Good practice Imported

Maison du Numérique

Monaco · Monaco · See the Monaco profile · See the Monaco profile

Evidence: Descriptive / self-reported Top 85% 48/100 · Ask Evidence Copilot about this practice

A free walk-in digital-skills centre run by Monaco's government and Monaco Telecom, opened July 2023 in the Jardins d'Apolline, drew roughly 250 visitors a month (1,500+ in its first seven months) — mostly residents around 65 — for smartphone, app and online-safety help.

1500 people
Total visitors since opening (by February 2024)
250 people/month
Average monthly visitors
65 years
Average visitor age
Maison du Numérique

Details

Promoter
Délégation Interministérielle pour la Transition Numérique (DITN) & Monaco Telecom, Prince's Government of Monaco
Period
2023–ongoing
Keywords
digital literacy, seniors, e-government, telecom partnership

Context

Monaco identified a digital divide among residents, particularly older residents, who needed support to use digital devices and government e-services.

Objectives

The Maison du Numérique was created to offer free, walk-in digital support and equipment access (smartphones, tablets, PCs, connected TVs, fibre modems, WiFi hotspots) to residents.

Activities

Opened in July 2023 by the Délégation Interministérielle pour la Transition Numérique (DITN) with Monaco Telecom, the centre operates Tuesday to Saturday with a multilingual team (French, English, Italian, Spanish) and runs thematic workshops (social media safety, ChatGPT, the 'Mon Espace Domaines' e-government portal, an annual 'Immersive Week' on AI/VR/metaverse) and sessions for young professionals, parents and people with disabilities.

Results

By February 2024 the centre had received about 1,500 visits (roughly 250 per month), with an average visitor age of around 65, mostly Monegasques and residents; these are attendance figures rather than measures of skill improvement.

Conclusions

Coverage documents steady attendance and a broad service/workshop offering, but no independent evaluation or skills-outcome study has been published, and budget figures are not disclosed.

Implementation
Indicative cost
Low (< €50k) — Single walk-in centre with multilingual staffing and equipment stations; no public budget figures found.
Time to results
Medium (1–3 years) — Opened July 2023, operating Tuesday-Saturday with ongoing workshop programming including an annual Immersive Week; still active per the most recent press coverage.
Staffing & skills
Multilingual team (French, English, Italian, Spanish) providing walk-in and workshop support, Delivered by the Délégation Interministérielle pour la Transition Numérique (DITN) in partnership with Monaco Telecom

Conditions for success

  • Free walk-in access with equipment stations for hands-on device support
  • Multilingual staffing matching resident language needs
  • Ongoing thematic programming (workshops, annual Immersive Week) to sustain engagement

Common failure modes

  • No independent evaluation of skill gains or digital-inclusion outcomes has been published
  • Reported figures rely on self-reported operator/press attendance counts rather than a formal impact assessment

Where it fits

Governance type
national/city-state government-led with private telecom partner
Scale
single centre, city-state (Monaco)
Income level
high-income

Commonly funded by

National / regional programmes Own resources / municipal budget

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Data sources

Where this practice's information was retrieved from, and when.

Attachments

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