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Good practice Imported

Mukhlisa — Uzbekistan's AI voice assistant for e-government services

Uzbekistan · Tashkent · See the Uzbekistan profile · See the Tashkent profile

Evidence: Observational / pre–post Top 75% 47/100 · Ask Evidence Copilot about this practice

Mukhlisa is Uzbekistan's AI voice assistant on the my.gov.uz portal, processing requests across 761 government service types in Uzbek, Russian and English. By mid-2025 the platform had delivered over 16.5 million services and handled more than 1 million voice queries.

761 service types
Government service types covered by Mukhlisa
16.5 million services
Total services delivered via my.gov.uz (H1 2025)
1 million+ voice requests
Voice requests handled by Mukhlisa (as of H1 2025)

Details

Maturity
Established
Promoter
Uzinfocom / Ministry of Digital Economy and Technologies of Uzbekistan
Period
2022-2025
Keywords
government, e-government, AI, voice assistant, digital services

Context

Uzbekistan's national e-government portal my.gov.uz offers hundreds of services; Uzinfocom, the state IT operator under the Ministry of Digital Economy and Technologies, deployed Mukhlisa, an AI voice assistant letting citizens complete service workflows (e.g. requesting a marriage certificate) by speaking naturally in Uzbek, Russian or English rather than filling in web forms.

Results

Mukhlisa covers 761 service types on the primary portal; by the first half of 2025 the wider my.gov.uz platform had delivered over 16.5 million services in total, with Mukhlisa handling more than 1 million individual voice requests.

Conclusions

The system was highlighted at international digital-government forums as a model for Central Asian e-government modernisation, but no independent evaluation of its accuracy, user satisfaction or time-savings has been published.

Implementation
Indicative cost
High (€500k–€5M) — No public budget figures found; operated on state cloud infrastructure by Uzinfocom.
Time to results
Medium (1–3 years) — Deployed 2022, with usage and coverage figures reported through 2025.
Staffing & skills
Uzinfocom, the state IT operator under the Ministry of Digital Economy and Technologies, developed and operates Mukhlisa

Conditions for success

  • Integration into the existing my.gov.uz portal already serving hundreds of service types
  • Multilingual support (Uzbek, Russian, English) matches the country's multilingual population

Common failure modes

  • Underlying AI methodology, accuracy rates and failure-handling procedures are not publicly disclosed
  • No independent evaluation of user satisfaction or time-savings has been published

Where it fits

Governance type
national government e-government agency
Scale
national
Income level
lower-middle income

Commonly funded by

National / regional programmes

Indicative funding routes for practices of this type — always check each programme's current calls and eligibility rules.

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Data sources

Where this practice's information was retrieved from, and when.

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