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Good practice Imported

Netherlands' Digitoegankelijk Dashboard — A Public Accessibility-Declaration Monitor and 'Forgotten Channels' Sweep

Netherlands · The Hague · See the Netherlands profile · See the The Hague profile

Evidence: Observational / pre–post Top 23% 92/100 · Ask Evidence Copilot about this practice

Logius's Dashboard DigiToegankelijk tracks WCAG declarations for every Dutch government website and app. A 2023 sweep added 5,291 previously 'forgotten' channels and grew declarations 42%, yet found only 39% of tracked sites actually complied with the accessibility law.

5,291
Previously untracked channels added by 2023 sweep
+42% year-on-year
Growth in published declarations (2023)
510 of 775 (~2/3)
Status-A declarations matching independent verification
39%
Tracked sites actually compliant (end 2023)

Details

Maturity
Established
Promoter
Logius (Ministry of the Interior and Kingdom Relations)
Period
2018–present (2023 Jaarmonitor)
Region (NUTS)
NL33
Keywords
government, transparency, digital accessibility, monitoring

Context

Since a 2018 decree (folded into the 2023 Digital Government Act), all Dutch government websites, apps, intranets and extranets must meet WCAG 2.1 AA and publish a public accessibility declaration.

Activities

Logius runs the Digitoegankelijk programme and its public Dashboard DigiToegankelijk, listing declaration and test status for every registered government digital channel; the 2023 Jaarmonitor combined self-reporting with an active discovery sweep for unregistered 'forgotten' channels.

Results

The 2023 sweep added 5,291 previously untracked websites and apps, growing published declarations 42% year-on-year. Of declarations claiming full manual testing ('status A'), 510 of 775 (about two-thirds) matched both the self-report and Logius's own independent verification.

Conclusions

By end of 2023 only 39% of government websites and apps tracked on the dashboard actually complied with the accessibility law — a deliberately unflattering headline figure Logius publishes for public transparency and pressure, not self-congratulation.

Implementation
Indicative cost
Low (< €50k)
Time to results
Long (> 3 years)
Staffing & skills
Logius (Ministry of the Interior and Kingdom Relations)

Conditions for success

  • active discovery sweep for unregistered 'forgotten' digital channels
  • cross-checking self-reported compliance against independent monitor results

Common failure modes

  • only 39% of tracked sites actually complied with the accessibility law as of end 2023

Commonly funded by

National / regional programmes

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Data sources

Where this practice's information was retrieved from, and when.

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