HUGO (Helping U Get On-Line)
United Kingdom
Leeds Federated Housing Association (LFHA) developed HUGO (Helping U Get On-line), a digital inclusion programme that aimed to find the …
Good practice
Imported
★ 76
★ 76
★ 56
★ 52
Our Digital City
United Kingdom · Bristol · Local · See the United Kingdom profile · See the Bristol profile
Evidence: Descriptive / self-reported Top 97% 32/100 · Ask Evidence Copilot about this practice
Our Digital City aims to create a truly inclusive ‘smart city’ where no one is left behind and everyone can access the benefits of technology. Knowle West Media Centre is collaborating with deprived communities and organisations within Knowle West and across the city to share ski
Details
- Maturity
- Scaling
- Promoter
- Knowle West Media Centre — website
- Type
- Service
- Status
- Ongoing
- Target groups
- Unemployed and those facing social problems, Elderly people, Marginalised young people and children, Migrants, People with disabilities
- Period
- 2020-08-19
- Keywords
- smart city, digital city, skills share, social change, new technologies
Context
Knowle West Media Centre is based in one of Bristol's most deprived neighbourhoods and combines creativity with a wide range of digital technologies to help ensure opportunities are available to the many, not the few.
Objectives
To create a truly inclusive 'smart city' in which no one is left behind and everyone can access the benefits of technology, by improving access to information, services and opportunities so people can develop new skills and become more active in their communities.
Activities
Knowle West Media Centre collaborated with deprived communities and organisations in Knowle West and other deprived areas of Bristol (Hartcliffe and Withywood, St Pauls, Easton, Barton Hill, Lockleaze and Southmead) to share skills, tools and ways of working. Free one-to-one sessions helped participants of all ages get to grips with technology. Sessions at St Paul's Learning Centre helped people tackle their tech, and a 'train the trainer' approach at Barton Hill Settlement and Baggator Easton helped staff become confident workshop leaders. During the national lockdown, the project delivered a series of film-making workshops via online video conferencing.
Implementation
- Indicative cost
- Low (< €50k)
- Time to results
- Long (> 3 years)
- Staffing & skills
- Knowle West Media Centre staff running one-to-one digital-skills sessions, Locally trained workshop leaders via a 'train the trainer' approach at partner venues
Conditions for success
- Local Authority engagement across multiple deprived neighbourhoods
- 'Train the trainer' model to build local delivery capacity
- Ability to shift delivery online during lockdown (video conferencing)
Where it fits
- Governance type
- community media/arts charity + local authority
- Scale
- local
Do you run this practice? Claim it — verified implementers get a public contact pathway and can propose corrections.
Data sources
Where this practice's information was retrieved from, and when.
- MEDICI / Digital Inclusion Atlas — accessed 2026-06-14
- Practice website — accessed 2026-06-14
- Information source — accessed 2026-06-14
Attachments
Similar practices you may find useful
Libraries for a new age
Croatia
Activity: As a part of the cross-border project, 8 libraries in Serbia and Croatia received adequate ICT equipment. In addition, …
Switch
United Kingdom
Switch promote a collaborative and networked partnership approach to tackling digital exclusion; using and valuing current resources and strategies in …
Click & Connect
United Kingdom
The Click and Connect centres aim to increase digital access throughout Scottish communities and open up a range of opportunities …