evidoria

← Back to browse

Good practice Imported

Pair — Singapore's Government-Wide Generative-AI Assistant for Public Officers

Singapore · Singapore · See the Singapore profile · See the Singapore profile

Evidence: Descriptive / self-reported Top 14% 80/100 · Ask Evidence Copilot about this practice

Since 2023, GovTech has scaled Pair, an in-house generative-AI assistant, from 60,000+ registered users exchanging 10 million+ messages in mid-2025 to over half of Singapore's 150,000-strong civil service using it regularly by June 2026.

60,000+
Registered users (mid-2025)
20,000+
Weekly active users (mid-2025)
10 million+
Messages exchanged (mid-2025)
~46%
Self-reported time saved on administrative tasks
over half of 150,000
Public service using Pair regularly (June 2026)
Pair — Singapore's Government-Wide Generative-AI Assistant for Public Officers

Details

Maturity
Scaling
Promoter
GovTech Singapore (Open Government Products)
Period
2023–2025
Keywords
digital government, public sector productivity, generative AI, internal operations

Context

GovTech Singapore's Open Government Products team began building Pair in mid-2023 as a secure, in-house generative-AI assistant for public officers on government-issued devices, able to handle 'Restricted' and 'Sensitive' classified data that commercial chatbots cannot process.

Activities

The suite spans Pair Chat for general writing and research, Pair Search for querying Hansard parliamentary reports, Supreme Court judgments and legislation, and Pair Noms for drafting meeting minutes, with agencies able to build custom assistants on the same platform. Data entered into Pair stays within government infrastructure and is not used to train external models, with a dedicated policy officer and a seven-person core team overseeing guardrails.

Results

By mid-2025 the suite had reached over 60,000 registered users and more than 20,000 weekly active users across 100+ agencies, exchanging over 10 million messages; pilot users of Pair Noms reported cutting meeting-minute drafting from a full work day to under an hour, and officers overall estimated Pair saved about 46% of time spent on administrative tasks. By June 2026, GovTech and Singaporean officials said more than half of the 150,000-strong public service was using Pair regularly.

Conclusions

The 46% time-saving figure is self-reported by officers rather than independently audited, and no external accuracy or error-rate evaluation of Pair's outputs has been published. In June 2026 Singapore also announced plans for a companion registry to track the owners and activities of autonomous AI agents, including controls to stop agents deleting files or emailing external recipients.

Implementation
Indicative cost
Medium (€50k–€500k)
Time to results
Medium (1–3 years)
Staffing & skills
GovTech Singapore Open Government Products team, dedicated policy officer for guardrails, seven-person core team overseeing the platform

Conditions for success

  • Secure in-house infrastructure able to handle classified data outside commercial chatbots
  • Government-issued devices as the deployment channel
  • A no-external-training data policy to build officer trust
  • A custom-assistant builder allowing agencies to extend the platform themselves

Commonly funded by

National / regional programmes

Indicative funding routes for practices of this type — always check each programme's current calls and eligibility rules.

Do you run this practice? Claim it — verified implementers get a public contact pathway and can propose corrections.

Data sources

Where this practice's information was retrieved from, and when.

Attachments

Similar practices you may find useful