Good practice

Pro Senectute Digital Seniors – Programa Nacional de Competencias Digitales para Personas Mayores (Suiza)

Switzerland · Bern · See the Switzerland profile

La mayor organización suiza de bienestar para personas mayores imparte cursos en grupo y apoyo individual (Digital Coach) en más de 130 secciones cantonales desde 2010. En 2025, el 88 % de los suizos de 65–74 años tienen competencias digitales básicas, más del doble que en 2010.

130+

Delegaciones cantonales

88%

Suizos de 65–74 años con competencias digitales básicas (2025)

Details

Maturity: Established
Promoter: Pro Senectute
Period: 2010–present
Keywords: civil society, elderly welfare, digital skills, volunteering

Context

Pro Senectute de Suiza, la mayor organización de apoyo a personas mayores del país, ofrece cursos de competencias digitales y apoyo de Digital Coach a personas mayores en sus delegaciones cantonales.

Results

Presente en más de 130 delegaciones cantonales desde 2010, su estudio «Digitale Senioren» muestra que el 88% de los suizos de 65 a 74 años tenía competencias digitales básicas en 2025, más del doble que en 2010.

Implementation

Implementation detail (cost, timeline, staffing, conditions for success) is not yet available for this practice.

Data sources

Where this practice's information was retrieved from, and when.

C-NAPSE web research — accessed 2026-06-21
Pro Senectute — accessed 2026-06-21
Digital Seniors 2025 – swissinfo.ch — accessed 2026-06-21
Pro Senectute — digitalization page — accessed 2026-06-21
Digital Seniors 2025 report (ResearchGate) — accessed 2026-06-21
The generational digital divide climbs to age 80 – swissinfo.ch — accessed 2026-06-21

Quality score: 88/100

How is this calculated?

Evidence: Observational / pre–post

Top 18% in this catalogue (573 scored practices)

Scores cluster high, so position within the catalogue is often more telling than the number alone.

Evaluation

Evaluated by C-NAPSE

Score profile — the dimensions behind the score — how it's computed

Innovation level2/5

Nationwide volunteer-based digital coaching delivered across all 26 cantons is operationally distinctive, but the training format (small groups, one-to-one support) is conventional.

Sustainability (ongoing)1/1

Continuously operating since 2010, embedded in Pro Senectute's 130+ institutional offices and 18,000-volunteer network with stable financing.

Evaluation evidence1/1

Five-year 'Digitale Senioren' study series (2010–2025) with nationally representative samples and peer-reviewed outputs confirms the 88% basic-skills rate for 65–74-year-olds.

Demonstrated reach1/1

Covers all 26 cantons; Pro Senectute serves 700,000+ older adults; nationally, 9 in 10 over-65s now use the internet.

Documented learning1/1

Published study reports document improvement trajectories and canton-level policy uptake; findings used in ProSenectute's curriculum updates and published externally.

Cite this

Evidoria. Pro Senectute Digital Seniors – Programa Nacional de Competencias Digitales para Personas Mayores (Suiza). Persistent ID: b992f09c-f9ed-4e91-92d0-cac2b46245b2.

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