Good practice

Pro Senectute Digital Seniors – Programme national de compétences numériques pour les personnes âgées (Suisse)

Switzerland · Bern · See the Switzerland profile

La plus grande organisation suisse d'aide aux aînés propose des cours en groupe et un accompagnement individuel (Digital Coach) dans 130+ sections cantonales depuis 2010. En 2025, 88 % des Suisses de 65–74 ans ont des compétences numériques de base — plus du double qu'en 2010.

130+

Antennes cantonales

88%

Suisses de 65–74 ans ayant des compétences numériques de base (2025)

Details

Maturity: Established
Promoter: Pro Senectute
Period: 2010–present
Keywords: civil society, elderly welfare, digital skills, volunteering

Context

Pro Senectute en Suisse, la plus grande organisation d'aide aux personnes âgées du pays, propose des cours de compétences numériques et un soutien Digital Coach aux seniors dans ses antennes cantonales.

Results

Présente dans plus de 130 antennes cantonales depuis 2010, son étude « Digitale Senioren » montre que 88% des Suisses de 65 à 74 ans avaient des compétences numériques de base en 2025, plus du double du chiffre de 2010.

Implementation

Implementation detail (cost, timeline, staffing, conditions for success) is not yet available for this practice.

Data sources

Where this practice's information was retrieved from, and when.

C-NAPSE web research — accessed 2026-06-21
Pro Senectute — accessed 2026-06-21
Digital Seniors 2025 – swissinfo.ch — accessed 2026-06-21
Pro Senectute — digitalization page — accessed 2026-06-21
Digital Seniors 2025 report (ResearchGate) — accessed 2026-06-21
The generational digital divide climbs to age 80 – swissinfo.ch — accessed 2026-06-21

Quality score: 88/100

How is this calculated?

Evidence: Observational / pre–post

Top 18% in this catalogue (573 scored practices)

Scores cluster high, so position within the catalogue is often more telling than the number alone.

Evaluation

Evaluated by C-NAPSE

Score profile — the dimensions behind the score — how it's computed

Innovation level2/5

Nationwide volunteer-based digital coaching delivered across all 26 cantons is operationally distinctive, but the training format (small groups, one-to-one support) is conventional.

Sustainability (ongoing)1/1

Continuously operating since 2010, embedded in Pro Senectute's 130+ institutional offices and 18,000-volunteer network with stable financing.

Evaluation evidence1/1

Five-year 'Digitale Senioren' study series (2010–2025) with nationally representative samples and peer-reviewed outputs confirms the 88% basic-skills rate for 65–74-year-olds.

Demonstrated reach1/1

Covers all 26 cantons; Pro Senectute serves 700,000+ older adults; nationally, 9 in 10 over-65s now use the internet.

Documented learning1/1

Published study reports document improvement trajectories and canton-level policy uptake; findings used in ProSenectute's curriculum updates and published externally.

Cite this

Evidoria. Pro Senectute Digital Seniors – Programme national de compétences numériques pour les personnes âgées (Suisse). Persistent ID: b992f09c-f9ed-4e91-92d0-cac2b46245b2.

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