Good practice

Pro Senectute Digital Seniors – Programa Nacional de Competências Digitais para Adultos Mais Velhos (Suíça)

Switzerland · Bern · See the Switzerland profile

A maior organização suíça de bem-estar para idosos ministra cursos em grupo e apoio individual (Digital Coach) em 130+ secções cantonais desde 2010. Em 2025, 88% dos suíços de 65–74 anos têm competências digitais básicas — mais do dobro do valor registado em 2010.

130+

Delegações cantonais

88%

Suíços de 65–74 anos com competências digitais básicas (2025)

Details

Maturity: Established
Promoter: Pro Senectute
Period: 2010–present
Keywords: civil society, elderly welfare, digital skills, volunteering

Context

A Pro Senectute da Suíça, a maior organização de apoio a idosos do país, oferece cursos de competências digitais e apoio de Digital Coach a pessoas mais velhas nas suas delegações cantonais.

Results

A operar em mais de 130 delegações cantonais desde 2010, o seu estudo 'Digitale Senioren' mostra que 88% dos suíços entre 65 e 74 anos tinham competências digitais básicas em 2025, mais do dobro do valor de 2010.

Implementation

Implementation detail (cost, timeline, staffing, conditions for success) is not yet available for this practice.

Data sources

Where this practice's information was retrieved from, and when.

C-NAPSE web research — accessed 2026-06-21
Pro Senectute — accessed 2026-06-21
Digital Seniors 2025 – swissinfo.ch — accessed 2026-06-21
Pro Senectute — digitalization page — accessed 2026-06-21
Digital Seniors 2025 report (ResearchGate) — accessed 2026-06-21
The generational digital divide climbs to age 80 – swissinfo.ch — accessed 2026-06-21

Quality score: 88/100

How is this calculated?

Evidence: Observational / pre–post

Top 18% in this catalogue (573 scored practices)

Scores cluster high, so position within the catalogue is often more telling than the number alone.

Evaluation

Evaluated by C-NAPSE

Score profile — the dimensions behind the score — how it's computed

Innovation level2/5

Nationwide volunteer-based digital coaching delivered across all 26 cantons is operationally distinctive, but the training format (small groups, one-to-one support) is conventional.

Sustainability (ongoing)1/1

Continuously operating since 2010, embedded in Pro Senectute's 130+ institutional offices and 18,000-volunteer network with stable financing.

Evaluation evidence1/1

Five-year 'Digitale Senioren' study series (2010–2025) with nationally representative samples and peer-reviewed outputs confirms the 88% basic-skills rate for 65–74-year-olds.

Demonstrated reach1/1

Covers all 26 cantons; Pro Senectute serves 700,000+ older adults; nationally, 9 in 10 over-65s now use the internet.

Documented learning1/1

Published study reports document improvement trajectories and canton-level policy uptake; findings used in ProSenectute's curriculum updates and published externally.

Cite this

Evidoria. Pro Senectute Digital Seniors – Programa Nacional de Competências Digitais para Adultos Mais Velhos (Suíça). Persistent ID: b992f09c-f9ed-4e91-92d0-cac2b46245b2.

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