Good practice

Seniors Go Digital

Singapore · Singapore · See the Singapore profile

Singapore's IMDA provides free 1-on-1 digital coaching to seniors at 100+ community hubs with subsidised devices for low-income elderly; 210,000+ seniors trained by 2022, online payment use doubled from 38% to 78%, and 96% communicate online as of 2023.

210,000+

Seniors trained (by 2022)

38% → 78%

Online payment use

96%

Communicate online (2023)

Details

Maturity: Established
Promoter: Infocomm Media Development Authority (IMDA)
Period: 2020-present
Keywords: Older adults, digital literacy, mobile access, e-payment, low-income elderly

Context

Singapore's IMDA runs Seniors Go Digital, offering free one-on-one digital coaching at community hubs with subsidised devices for low-income elderly.

Results

By 2022, 210,000+ seniors had been trained; online payment use doubled from 38% to 78%, and 96% communicated online as of 2023.

Implementation

Implementation detail (cost, timeline, staffing, conditions for success) is not yet available for this practice.

Data sources

Where this practice's information was retrieved from, and when.

C-NAPSE web research — accessed 2026-06-21
Infocomm Media Development Authority (IMDA) — accessed 2026-06-21
JMIR – Project Wire Up RCT, Building Digital Literacy in Older Adults (2022) — accessed 2026-06-21
Singapore Digital Society Report 2023 (IMDA) — accessed 2026-06-21
MDDI Parliamentary Response on Seniors Go Digital (2023) — accessed 2026-06-21

Quality score: 92/100

How is this calculated?

Evidence: Observational / pre–post

Top 6% in this catalogue (573 scored practices)

Scores cluster high, so position within the catalogue is often more telling than the number alone.

Evaluation

Evaluated by C-NAPSE

Score profile — the dimensions behind the score — how it's computed

Innovation level3/5

Integrates tiered in-person coaching (community hubs, mobile ambassadors, peer-buddy system) with a hardware-access subsidy into a single national delivery model—moderately novel at national scale for seniors.

Sustainability (ongoing)1/1

Embedded in Singapore's Digital Access for All strategy with continuous government funding since May 2020 and ongoing community-hub operations.

Evaluation evidence1/1

A 2022 JMIR non-randomised controlled trial and the annual Singapore Digital Society Report both document before-and-after digital-adoption outcomes.

Demonstrated reach1/1

210,000+ seniors trained by end-2022 in a senior (60+) population of approximately 600,000, with documented uptake across low-income and low-literacy sub-groups.

Documented learning1/1

IMDA's Singapore Digital Society Report 2023 documents transferable lessons on community-hub deployment and peer-coaching models for national-scale digital inclusion.

Cite this

Evidoria. Seniors Go Digital. Persistent ID: d96688c6-fe7d-4f42-8463-ee2d8171e39f.

Export as decision brief (PDF)

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