Good practice

Tech Savvy Seniors

Australia · Sydney · See the Australia profile

NSW Government and Telstra joint programme offering free or low-cost digital literacy training for people aged 60+ in 100+ public libraries; over 119,000 training places since 2012; 84% of trained seniors feel confident using digital technologies.

119,000+

Training places (since 2012)

100+

Public libraries

84%

Trained seniors feeling confident

Details

Maturity: Established
Promoter: NSW Department of Communities and Justice
Period: 2012–present
Keywords: older adults, seniors, digital literacy, libraries, culturally diverse seniors

Context

Tech Savvy Seniors is a joint NSW Government and Telstra programme offering free or low-cost digital literacy training for people aged 60+ in public libraries.

Results

Since 2012 it has provided 119,000+ training places across 100+ public libraries, and 84% of trained seniors feel confident using digital technologies.

Implementation

Implementation detail (cost, timeline, staffing, conditions for success) is not yet available for this practice.

Data sources

Where this practice's information was retrieved from, and when.

C-NAPSE web research — accessed 2026-06-21
NSW Department of Communities and Justice — accessed 2026-06-21
Digital NSW Case Study — accessed 2026-06-21
NSW Government Grant Programme — accessed 2026-06-21
ECCNSW 2023 Programme Outcomes — accessed 2026-06-21
Telstra Tech Savvy Seniors — accessed 2026-06-21

Attachments

Source image

Quality score: 88/100

How is this calculated?

Evidence: Descriptive / self-reported

Top 18% in this catalogue (573 scored practices)

Scores cluster high, so position within the catalogue is often more telling than the number alone.

Evaluation

Evaluated by C-NAPSE

Score profile — the dimensions behind the score — how it's computed

Innovation level2/5

A government-telco-library partnership delivering tiered training is a well-tested model, replicable and evidence-backed but not novel internationally.

Sustainability (ongoing)1/1

Continuously funded through NSW Government competitive grant rounds since 2012, with 2025/26 and 2026/27 rounds already advertised.

Evaluation evidence1/1

Independent SROI evaluation (State Library NSW, 2016–17) measured $3.61 social value per $1 invested; post-training surveys document 84% confidence gain.

Demonstrated reach1/1

Over 119,000 training places offered since 2012 across 100+ public libraries, including 1,600+ CALD seniors in 330 sessions in 2023 alone.

Documented learning1/1

Publicly available trainer guides and instructor aids, published SROI methodology, and independent partner reporting (ECCNSW) provide documented transferable lessons.

Cite this

Evidoria. Tech Savvy Seniors. Persistent ID: 510b7a3d-51b6-4498-bf50-a53c9fc8ce1b.

Export as decision brief (PDF)

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