Good practice

Séniores Go Digital

Singapore · Singapore · See the Singapore profile

A IMDA de Singapura oferece formação digital gratuita e individualizada a idosos em mais de 100 centros comunitários, com dispositivos subsidiados para idosos de baixos rendimentos; mais de 210 000 seniores formados até 2022, com uso de pagamentos online a duplicar de 38% para 78%, e 96% comunicam online em 2023.

210,000+

Idosos formados (by 2022)

38% → 78%

Uso de pagamentos online

96%

Comunicam online (2023)

Details

Maturity: Established
Promoter: Infocomm Media Development Authority (IMDA)
Period: 2020-present
Keywords: Older adults, digital literacy, mobile access, e-payment, low-income elderly

Context

A IMDA de Singapura gere o Seniors Go Digital, oferecendo orientação digital individual gratuita em polos comunitários, com dispositivos subsidiados para idosos de baixos rendimentos.

Results

Até 2022, mais de 210 000 idosos tinham sido formados; o uso de pagamentos online duplicou de 38% para 78% e, em 2023, 96% comunicavam online.

Implementation

Implementation detail (cost, timeline, staffing, conditions for success) is not yet available for this practice.

Data sources

Where this practice's information was retrieved from, and when.

C-NAPSE web research — accessed 2026-06-21
Infocomm Media Development Authority (IMDA) — accessed 2026-06-21
JMIR – Project Wire Up RCT, Building Digital Literacy in Older Adults (2022) — accessed 2026-06-21
Singapore Digital Society Report 2023 (IMDA) — accessed 2026-06-21
MDDI Parliamentary Response on Seniors Go Digital (2023) — accessed 2026-06-21

Quality score: 92/100

How is this calculated?

Evidence: Observational / pre–post

Top 6% in this catalogue (573 scored practices)

Scores cluster high, so position within the catalogue is often more telling than the number alone.

Evaluation

Evaluated by C-NAPSE

Score profile — the dimensions behind the score — how it's computed

Innovation level3/5

Integrates tiered in-person coaching (community hubs, mobile ambassadors, peer-buddy system) with a hardware-access subsidy into a single national delivery model—moderately novel at national scale for seniors.

Sustainability (ongoing)1/1

Embedded in Singapore's Digital Access for All strategy with continuous government funding since May 2020 and ongoing community-hub operations.

Evaluation evidence1/1

A 2022 JMIR non-randomised controlled trial and the annual Singapore Digital Society Report both document before-and-after digital-adoption outcomes.

Demonstrated reach1/1

210,000+ seniors trained by end-2022 in a senior (60+) population of approximately 600,000, with documented uptake across low-income and low-literacy sub-groups.

Documented learning1/1

IMDA's Singapore Digital Society Report 2023 documents transferable lessons on community-hub deployment and peer-coaching models for national-scale digital inclusion.

Cite this

Evidoria. Séniores Go Digital. Persistent ID: d96688c6-fe7d-4f42-8463-ee2d8171e39f.

Export as decision brief (PDF)

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