Trenitalia deployed an AI avatar at Milan Centrale and Rome Termini ticket offices that interprets live in Italian Sign Language and International Sign, trained with 30 deaf signers on 8,000 videos. Launched free for the 2026 Paralympics; no usage results published yet.
30
Deaf signers involved in training
~8,000
Training videos recorded
34
Stations in accessibility push
Details
Maturity
Pilot
Promoter
Trenitalia (Gruppo FS), with Ente Nazionale Sordi (ENS)
In March 2026, Trenitalia and Ente Nazionale Sordi (ENS) launched an AI avatar kiosk at Milan Centrale and Rome Termini interpreting live in Italian Sign Language and International Sign, co-designed with 30 deaf signers and about 8,000 training videos.
Results
Timed to the Milan-Cortina 2026 Winter Paralympics accessibility push (500 staff across 34 stations); Trenitalia and ENS have not yet published usage figures or an independent impact evaluation.
Implementation
Indicative cost
Medium (€50k–€500k)
Time to results
Short (< 1 year)
Staffing & skills
Trenitalia (Gruppo FS) accessibility team, Ente Nazionale Sordi (ENS) co-design partners, 30 deaf community signers
Conditions for success
progressive extension to further major stations as planned
Commonly funded by
National / regional programmes
Indicative funding routes for practices of this type — always check each programme's current calls and eligibility rules.
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Data sources
Where this practice's information was retrieved from, and when.
