evidoria

← Back to browse

Good practice Imported

UK Government's Cross-Government Microsoft 365 Copilot Experiment

United Kingdom · London · See the United Kingdom profile · See the London profile

Evidence: Descriptive / self-reported Top 22% 73/100 · Ask Evidence Copilot about this practice

The UK Cabinet Office trialled Microsoft 365 Copilot with 20,000+ civil servants across departments including Companies House and the DWP, reporting self-reported average savings of 26 minutes a day — but the methodology relied on self-report, not independent measurement.

20,000+
Trial participants
26 minutes
Self-reported average daily time saved
~1,130 FTE-years
Extrapolated capacity freed
7.7 /10
User satisfaction score
72%
Agreed it saved time on routine tasks
71%
Agreed it freed time for strategic work
UK Government's Cross-Government Microsoft 365 Copilot Experiment

Details

Maturity
Pilot
Promoter
Government Digital Service (GDS), Cabinet Office, UK Government, with Microsoft
Period
2024–2025 (three-month trial; results published June 2025)
Keywords
generative AI, Microsoft 365 Copilot, civil service productivity, cross-government pilot

Context

The UK Government Digital Service (Cabinet Office), with Microsoft, ran a three-month cross-government trial (late 2024-mid 2025) giving 20,000+ civil servants across departments including Companies House and DWP access to Microsoft 365 Copilot.

Results

Participants self-reported average daily time savings of 26 minutes, extrapolated to ~1,130 FTE-years of capacity freed across the cohort; average satisfaction was 7.7/10, with 72% agreeing it saved time on routine tasks and 71% agreeing it freed time for strategic work.

Implementation

Implementation detail (cost, timeline, staffing, conditions for success) is not yet available for this practice.

Commonly funded by

National / regional programmes

Indicative funding routes for practices of this type — always check each programme's current calls and eligibility rules.

Do you run this practice? Claim it — verified implementers get a public contact pathway and can propose corrections.

Data sources

Where this practice's information was retrieved from, and when.

Attachments

Similar practices you may find useful