Women Agents for Financial Inclusion — Orange Money, Mosabi & UNCDF's Graphical Training Design in Sierra Leone

Sierra Leone's financial inclusion rate was 29% overall and just 25% for women when UNCDF, Orange Mobile Finance Limited (Orange Money), digital-education platform Mosabi and microfinance institution Empire Solutions launched a joint programme in November 2021 to close four gaps: financial access points, women mobile-money agents, financial literacy and access to credit.
Mosabi built graphical, gamified training modules — synchronised to specific financial products and delivered with field-officer support — designed for participants with low literacy, rather than reusing generic, text-heavy agent-training material.
Documented one year after launch by UNCDF and independently corroborated by the microfinance-sector news outlet MicroCapital: Orange's female-agent base grew from 360 agents (4% of roughly 9,000 total agents) to over 2,000 women agents (15% of the network) across all 16 districts; more than 10,000 customers, predominantly women, completed financial and digital-literacy training; and over 500 went on to access credit through Empire Solutions.
Public reporting available at the time of review covers only the first year of results; no independent, published evidence yet confirms whether the higher share of women agents was sustained once initial programme funding ended.

Read the full analysis: https://www.microcapital.org/microcapital-brief-empire-mosabi-orange-uncdf-seek-to-boost-financial-inclusion-in-sierra-leone-with-focus-on-financial-literacy-recruiting-women-as-mobile-money-agents/