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Good practice Imported

39 Conseillers Numériques — France's Digital-Inclusion Mediator Corps Deployed Across Martinique

Martinique · Fort-de-France · See the Martinique profile

Evidence: Descriptive / self-reported Top 61% 68/100 · Ask Evidence Copilot about this practice

Since 2021, France's national 'conseiller numérique' scheme has deployed 39 digital-inclusion mediators across 25 public and private host sites in Martinique, backed by roughly €2.5 million in state funding, to help residents who struggle with online public services.

3.5 million
People served nationally (2021-2024)
99 %
User satisfaction rate (2024)
39
Conseillers deployed in Martinique (2021-2025)
39 Conseillers Numériques — France's Digital-Inclusion Mediator Corps Deployed Across Martinique

Details

Maturity
Established
Promoter
ANCT (Agence nationale de la cohésion des territoires) / Banque des Territoires
Period
2021–2025 (national funding secured; continuation beyond 2027 unresolved)
Region (NUTS)
FRY2
Keywords
digital literacy, digital mediation, social inclusion, public administration

Context

Conseiller numerique France Services, launched in 2021 under France Relance and coordinated by ANCT with Banque des Territoires, trains digital mediators who help residents use online public services. Martinique placed 39 conseillers across 20 public and 5 private host structures, backed by roughly EUR2.5 million in initial state funding.

Results

The national programme's 2024 impact study reported about 3.5 million people served with 99% satisfaction, and a 2025 government reply cited 5 million cumulative accompaniments since 2021. About half of conseillers are on 18-month fixed-term contracts, and national posts were cut from 4,000 to an estimated 2,800-2,900 by 2025.

Conclusions

A large, institutionalised digital-inclusion workforce with high self-reported satisfaction, but high staff turnover and unresolved post-2027 funding leave its continuity in question.

Implementation
Indicative cost
Medium (€50k–€500k)
Time to results
Medium (1–3 years)
Staffing & skills
ANCT programme coordination, Banque des Territoires, 39 conseillers numeriques (Martinique), 20 public + 5 private host structures

Conditions for success

  • Stable multi-year national funding beyond 2027
  • Conversion of fixed-term (CDD) posts to reduce turnover
  • Local host-structure capacity to supervise mediators

Common failure modes

  • High turnover from 18-month CDD contract caps against ~6-month training investment
  • National funding cuts (4,000 to ~2,800-2,900 posts)

Commonly funded by

National / regional programmes Recovery and Resilience Facility (national plans)

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Data sources

Where this practice's information was retrieved from, and when.

Attachments

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