39 Conseillers Numériques — France's Digital-Inclusion Mediator Corps Deployed Across Martinique

Conseiller numérique France Services is a nationwide French government programme, launched in 2021 under the France Relance recovery plan and coordinated by ANCT (Agence nationale de la cohésion des territoires) with Banque des Territoires, that recruits and trains digital mediators to sit in libraries, town halls, associations and other public-facing sites and help residents — especially older, low-income or rural people — use online public services, from tax filing to unemployment benefits. It deployed roughly 4,000 advisors across mainland France and its overseas departments and territories.
In Martinique, the programme placed 39 conseillers numériques across 20 public and 5 private host structures, backed by an initial state commitment of about €2.5 million, according to public broadcaster France Télévisions' Martinique La 1ère. Nationally, the programme's own 2024 impact study (published via the European Commission's Digital Skills & Jobs Platform) reported roughly 3.5 million people served with a 99% satisfaction rate, while a 2025 written answer from the French government to the National Assembly cited a cumulative 5 million 'accompaniments' since 2021.
The model carries a structural weakness the government itself has acknowledged: about half of conseillers numériques are hired on fixed-term contracts (CDD) capped at 18 months by hosting associations, producing high turnover against a roughly six-month training investment. National funding for the scheme was cut from 4,000 to an estimated 2,800–2,900 posts by 2025, and the French government's 2025 parliamentary response left the programme's continuation beyond 2027 unresolved — even as a deputy noted an estimated 13 million French people remain digitally excluded.

Read the full analysis: https://la1ere.franceinfo.fr/martinique/39-conseillers-numeriques-pour-un-accompagnement-en-coherence-avec-les-besoins-identifies-en-martinique-1014988.html